As a paw parent, I wish I don't have to write this review. I'm a returning customer in the past 4 years and have been frequently sending Blackie, now 4.5 YO Labrador to Hanrob Pet Hotels Melbourne whenever my hubby and I need help with our fur baby. We're generally happy with Hanrob considering their location, price and service.

We're away last week from 25 to 30 April and as usual, we sent Blackie to Hanrob for boarding. We chose the Classic Pet Package, which he was sharing an indoor accommodation with another dog. This is always our go-to option because Blackie is so active, social and love to play. A sharing arrangement is perfect for Blackie. So... He came home last night, was looking traumatised. We calmed him down with food and decided to have a good look at him. What we then found out was SHOCKING - he lost obvious amount of coat around his neck and has scars on his back leg. We believe he was attacked by another dog!! That’s what K9 do - when they attack, they will aim the neck! As a paw parent, I know that my fur baby is the happiest only when he is with us. With boarding service, all I'm hoping for is my dog to be safe and well fed while we're away. In this instance, I question whether Hanrob has done their due diligence and provided reasonable service to (1) pair Blackie with another dog of similar age, size and breed, as well as (2) supervise playtime!!! Giving me a holiday report card stating Blackie loved it there, playful and active just doesn't align with the scars we saw on him!!!

I tried to look for a number that I could call so that I can work through my concern with Hanrob. Nope - I found nothing. Obviously this is just a profit number and Hanrob simply cannot care less about feedback and concerns. Please think twice before sending your pet(s) to a big scale dog boarding facility like Hanrob. They simply cannot look after your beloved pet properly - not like they care. Hanrob put a pet-loving staff at the front counter to bring in more business and no one knows what they do behind the sliding doors.