My son and daughter-in-law held their wedding reception at the Grand Chancellor, and were not disappointed. The staff were co-operative and helpful throughout the planning, and the room was very tastefully set up. Also, the menu had some good options to choose from. My Mum and sister, who travelled from interstate, stayed there overnight, which was very convenient. The room was plain, but was all they needed for the night - and it was clean and neat. And being so central to the CBD, it made it easy the next day for anything they needed in town. If you wanted, it's just a short stroll to the magnificent City Park. All in all, we had a wonderful night, and would recommend the Grand Chancellor for a wedding reception any time.

Its such a disappointment that such an iconic Launceston hotel doesn't live up to the expectations. The staff rarely wear a smile and never go the extra mile to make your experience pleasurable. The hotel itself is aged, whilst it wants to keep its original character it certainly lacks any WOW factor

The Grand Chancellor Hotel in Launceston is close to where I needed to be. The room was ordinary. A bit out dated tho. It served it's purpose of somewhere to sleep.

i stayed here 2 nights ago and was expecting the rooms to be very luxurious from everything i had heard about it. But i was shocked to find the room to be very plain. We stayed in a king room which consisted of a king size bed, couch,tv and a bar fridge. The items in the bar fridge were very expensive to buy, like a bottle of water was $6.50 which i found to be very extravagant. The bathroom was a bit outdated but shampoo, conditioner, moisteriser, bath gel, toothbrush, razor and soaps were supplied. There was also complimentry slippers as well as bathrobes to wear.
My partner had tea in the restaurant and said the steak was really nice but was $30 just for the steak with 2 potato slices.

Reception staff never smiled and not at all helpful, we ate in the restaurant for dinner not the best Iv had but passable, breakfast was so bad everything overlooked best think was cereal couldn't go wrong there coffee been standing in a thermour for ages discusting, room was clean and nice very comfy

Approximate cost: $150

My wife and I stayed here for a couple of nights over the Easter long weekend on a discount mystery deal purchased through Wotif.com

From the moment we arrived the staff were friendly, courteous and helpful. They were very quick to respond to my requests for a power board and an extra pillow.

The room itself was a little dated but it was spacious and clean. Everything we needed for the stay.

Instead of the breakfast special on offer if you pre-purchse, we decided to pay a little bit more and avail ourselves of the Executive Club Lounge. This is where we went wrong. The reception staff cautioned us that the lounge would need to be set up (I assumed stocked) as it doesn't get used often. That was no problem as were heading out for a stroll anyway.

Upon our return, we collected the entry code from reception and went up to the lounge. Pretty disappointing to find it very poorly stocked with one beer, one red wine, one white wine and no non alcoholic drinks. The advertised biscuits to enjoy with a coffee were also not present.

We had a bit more of a look at the facilities while waiting for the kettle to boil and discovered almost all the small boxes of cereal that were there were out of date too. The included early evening canapes came to the lounge right on time and were very tasty, we pointed out the cereal to the staff member who removed the offending items.

The following morning we returned to the lounge for our breakfast and discovered the dishes from the previous evening canapes were still on the table. This was despite the daily newspapers having been updated in the room. We had some cereal and fruit salad (that had been delivered to the lounge the evening before) for breakfast but there was no bread or toaster. Surely something that would be a staple of a light breakfast.

After finishing our toastless morning meal, we stopped at reception to advise them of the experience on our way out for the day. We were immediately offered the opportunity to continue breakfast in the restaurant (which we declined due to time constraints and sitting down for a couple of slices of toast seemed like overkill) as well as being told we would only be charged for one Lounge entry for the two if us.

We stayed our second night (but didn't bother with the exec lounge) and checked out the following morning. Upon checking out we were advised that the charge for the lounge entry had been completely waived not just half which was a nice surprise.

I would very happily stay at the Grand Chancellor again, but it is unlikely I'd use the Executive Club Lounge facilities.