WHAT A JOKE, THE WORD EXPRESS SHOULD BE REMOVED FROM THE BUSINESS NAME. IF ZERO STARS WAS AN OPTION THAT IS WHAT I WOULD GIVE THEM.

I would never ever ever use hunter express, i would never ever ever recommend hunter express to anyone and i would never ever ever trust anything that one of there lazy consultants tell me.

I brought a rug from Sydney on the 17th of December 2016, it was picked up by Hunter Express on the 19th headed to Mackay QLD. The rug was scanned into Brisbane on the 21st December and then again as being on forwarded to Mackay departed on the 22nd December then my consignment number showed up as no job found so i called Hunter Express to asked for the tracking info and why was it not showing on line after being on hold for 21 minutes a rep picked the phone up but no one was talking to me, I could hear them having a chat among themselves , Laughing and having a good time after a bout 2 minutes i hung up and called back this time being on hold for 44 minutes eventually my call was answered by a very rude lady who had no answers for me other than what i had already seen before the no job found came up she said she would escalate it and have someone call me back with more inf, instead i got an sms saying my item would be delivered on the 4th or 5th of January as they had stopped delivering from the 23rd of December til the 3rd of January so i thought of fine i will wait til then on the 6th i called back and had another long wait, answer no one talking had to call back then was on hold and got hung up on had to call back a 3rd time finally got through to someone asked where my item is. Was told it had been scanned into the depot on the 4th so i asked what depot as i had not received my rug the person on the phone didn't know but assumed the Mackay Depot and said they will follow it up and have someone call me back. Again no phone call just an sms saying the rug had been misdirected and was returned to Brisbane so i wont be able to get it til the 11th or 12th of January. On the 9th the rug was scanned into another depot so i tried to call them i was on hold for 39 minute the call was answered but once again no one was talking to me just each other so i hung up and tried to call again after another 27 minutes on hold i gave up and hung up. I called back this morning (the 10th of Jan) and asked what depot the rug was at once again they didn't know but would have the Mackay depot call me, surprisingly i got a call back just to be told i may not get the rug for another 3 days because the truck had [Redacted offensive word] itself and all items where being passed onto Toll, at this point i was completely fed up asked for the exact location of my rug and went and picked it up myself.

They lied through Thier teeth trying to hide Thier stuff up customer support yeah right what customer support had a consignment of 15 items I live 2.5 hours out of Brisbane ..They sent 5 items to Sydney and rest showed up along with some else's order from around the corner that I delivered to them as it Xmas ...Next minuit I get a call about the other guys stuff because I told them it was here nothing about my missing stuff when I asked they said the rest of my shipment was in wharehouse due to excessiveorders and won't show up till after Xmas they didn't no I had other stuff coming and was sent 3 hours after I was told they had too many orders .( liers great Thier goes my kids Xmass never again will I use them and I won't shop with anyone on line that does

I run a small business which sending products to interstates, Shopping Center, and Schools. For the past 11 months, my account manager from Hunter Express has change 3 times. Even though I tell them when I am running low on con note paper, they do really care, so I have to go pick up myself when I really out of con note. And, it is not only happen 1 time.

Missing/Damage CTNs
Hunter Express often damage my product specifically their Syndey Depot. 8 out of 10 time are always Damage. Even I put on fragile sticker on non-fragile products. It still get damage or missing. If you do not track your shipment, you will never know goods has been damage/missing.
Below is what I have from past 2 months:
25 Ctns from Melb to Ade (1 shipment) missing 4 Ctns.
6 Ctns from Melb to Syd (1 shipment) Damage 5 Ctns.
4 Ctns from Melb to Syd (1 shipment) Damage 4 Ctns
12 Ctns from Melb to Bris (1 shipment) Missing 3 Ctns
2 Ctns from Bris to Melb (1 shipment) 2 weeks lead time
16 Ctns from Melb to Caris (1 shipment) Damage 2 Ctns
ets...

Claim
Just like every insurance company dose. You will need to provide paper work to submit you claim. It was very fast response at the beginning then they want more paper this and that, back and forward, but I still get my claim. Nowadays, submit your claim will end out NO REPLY, NO UPDATE, and you will like to have those thing in writing.

Customer Service will usually need to wait up to 40 mins no matter what time during a day. I have try to call 9am to 6pm. However, Customer Service finish their day at 6:30pm.

Now, I am trying two other companies, their best rate maybe $1 ~$1.8 expensive then Hunters per carton. At least, damaging cartons are still in reasonable QTY and both of them dose their job. Therefore, I do not need their customer service at this stage for past two months.

Really disappointed with service from Hunter Express. Ordered a parcel from Sydney, and it arrived in Brisbane really quickly. Then it all went downhill... the delivery guy put the delivery notice in my mailbox to say that they tried to delivery my parcel... on the way to the front door to ring the doorbell. He then went back to his truck and drove off. I answered the door a minute later to see him sitting back in his truck, and he then just drove off. I phone the number on the card, trying to get the driver to turn around and come back, but the office had no record of my parcel... at all! I was told I had to go through Temando (who organised delivery) to get them to track the parcel and try to get it re-delivered. Delivery was meant to be attempted the next day, but it didn't show up. The same driver was meant to deliver my parcel, but it never arrived. I got so fed up that I felt if I wanted to see my parcel anytime soon that I had better go pick it up from the warehouse myself. Very disappointed. I now realise (a couple months later) that they advertise 100% satisfaction guaranteed or your money back. I wish I had known at the time or I would have asked for my money back. I did give a compaint to the staff... but of course they didn't offer to give me a refund then did they! I would give them one more chance, if I wasn't happy I'd definately be asking for refund this time.