48 reviews about iMove Group

23 Feb 2022

Thank you so much! Arrived on time, were friendly, helpful and got everything done perfectly! Thank you so much

10 Jan 2022

We moved from Penrith to the Hunter.
The truck was fully load. Frank and his partner were fantastic. From start to finish. It was so easy from the lovely lady from Preston ,put our mind at ease. So very helpful. The guys were so careful.
Secured every thing Fragile. They worked their butts off.
Frank noticed I had no light bulbs in and offered to put some in . We highly recommended this company. Thank you ...

verified email - 19 Apr 2021

I requested a two-bedroom unit interstate move from Melbourne to Sydney, with storage for a few weeks until I got my housing sorted. They were two hours late with the Sydney delivery. My bed was seriously damaged on arrival. When I pointed the damage out to one of the workers, he showed me a photo he had already taken of it - to cover himself - and had ignored telling me about it. His response was "phone the office and sort it out". My boxes and belongings were filthy and covered in dirt. I don't know where they store goods but it is obviously disgusting. I emailed their office about the damage to my bed and they completely ignored me. Their payment system is also a joke. Their office had closed when they delivered, and the operations manager tried to pressure me into paying cash with no receipt. I also never got a tax invoice for my last payment, despite requesting one. There are far better removalists for the same/cheaper price. If you value your belongings, avoid this shower of jokers at all costs.

verified email - 01 Mar 2021

Do NOT use. Moved from ground floor to ground floor. Lady on the phones said approx 5-6 hours after i itemized each item but was then charged 12 hours. I noticed after being charged that they actually finished an hour earlier than they charged me for. Super slow guys, at one stage two of them were together carrying a pot plant 10 kgs that I carried solo when pregnant. Also damaged several pieces of furniture and left indoor furniture outdoors. When raised and disputed both length of time and the damaged furniture was told their guys don't take any breaks during a 12 hours session, were absolutely non-negotiable regarding the length of time it took and the speed they worked, and got sent a link to their insurance policy. Save yourself the headache and do NOT use.

Approximate cost: $1400

Anonymous
verified email - 23 Jun 2020

Terrible. Damaged items, slow so went for so long the quote was blown out of the water. $200 charge for parking. Said “it wasn’t me” when I complained about the damage to all my property. Thousands of dollars gone on tv table bookshelf, fridge etc, I was just told to contact my insurance company. Disgusting.

Approximate cost: $715

11 May 2020

Great experience, friendly and professional .

verified email - 01 May 2020

Avoid at all costs. Cancelled on morning of move when we had re-confirmed the prior day.

18 Jun 2019

Moving 2 Bedroom and a dinning room furnitures from Sydney to Canberra with I-Move Group. All staffs are very experienced. They have come on the day, the date they are provided and pickud up all belongings and reach the destination without any damage of my furnitures. Great service. Highly recomended.

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