After calling to discuss their different bundle options I asked for the information to be emailed to me. I was told this is not allowed because connection changes all the time??? When I asked for the link on their page to the information we were discussing, the guy (who is Indian) got pissed off and said if I OK the deal now, he can process it to the tech team and if I change my mind after reading the information, that is fine. I won't be charged for anything. I asked if I could have his extension number, he gave me his employee number and stated if I call back, they will say he isn't their. I would have to start from the start and that person would get the credit.....I hung up on him grrrrrr

I have Iprimus Fibre Optic and i have to say its wonderful. We have never had an outage, bills arrive on time and are always correct. Speed is super fast and they are always updating prices, no unexpected charges ever

I left the ripoff merchants Telstra to go to iPrimus and think they are wonderful.Based in Melbourne so you always get an Australian to talk to,very helpful and efficient.My mobile costs $10 a month and I got a free smartphone,Telstra was $40 a month plus I had to pay for phone.Also have ADSL2 with them,never any problems.Best iSP I have ever had.

I used iprimus as my phone carrier believing them to be a cheaper or better alternative to optus bundle package. In the entire time i was with them the bill was closer to 120 to 140 a month, TPG does it for $79.95 and includes unlimited national mobile calls , national and local calls and 13, 1300 numbers. Iprimus used to drop out all the time, customer service had no idea about this or how to fix it. You could starve to death ringing for customer support and unless you do it from a landline it will cost you a bomb.The amount of extra charges here and there on your bill just got to me

We have been with Iprimus for 4 years now.
I initially looked at all the plans and realised we wanted a few things.
They were:
Free phone calls (local and std)
No line rental
A reasonable amount of download limit.

I narrowed it down that we wanted Naked DSL.
Iprimus were the only company to offer unlimited free local and national phone calls for a rate under $60 for 40gb of data.
This suited us perfectly as we had previously been paying that plus a phone line plus calls. A great deal we couldn't get elsewhere.

So far the customer service has been fairly reasonable, you generally speak to someone from Australia which is great.
Download speeds tend to be a little inconsistent, I'm a fairly patient person so it doesn't bother me too much, you do get good speeds but maybe not great.

Approximate cost: $60

Moved house, where with a different company but couldn't get them at the new location.
Rang Iprimus and was told I could keep my current number, (only moving around the corner). Arranged connection for set date a week later. Not connected on the day arranged, rang told could not keep number so connection didn't happen. Had to re arrange connection with a different number, told would take another three days. Not connected on day again, rang and told would have to book a service call with telstra, could cost us dollars and would take a few more days. When I complained and told them the whole story again they said they would check a few things. Suddenly phone was connected, no tech needed.

i have not enjoyed being with this company, i always get told different things each time i have called. The operators have no idea how to deal with customers, there rude and dont care less about your problems. Half the time you cant even understand them

i find the call centere to long and a real hassel when i phone up with an enquiry i also find it hard and frustrateing in understanding what the operators are trying to say

I have no complain for their quality and performance. But honestly, their account department are terrible and very very rude. On the other hand, their support team are helpful and good at what they are doing. One thing that makes me change provider is that there are other providers with better value and better service.

Approximate cost: $49.99

I have not enjoyed my iprimus experience. people are rude and more or less tell you they cant fix faults caused by them and that you have to wait and be without phone.