Jacqui was suggested to me by our appointed funeral director, Geoff. From the moment I spoke to Jacqui, I felt I had the right person to carry out my Mothers celebration of life as Jacqui asked detailed questions and geniuely wanted to know about my Mum as a person and the people that played a part in her life.

We spoke over the phone initially and then again in person. Jacqui then emailed through the order of service to ensure all details were correct and we were happy with what was written and would be said.

On the day, Jacqui arrived before we did and was organised and ready to go. She spoke clearly with a soft tone to suit the occasion of a funeral. Everything went according to plan and my Mum's celebration of life, was just that in which I give a lot of the credit to Jacqui and Geoff. I had quite a few people at the end ask me for Jacqui's details so I believe that in itself is a testiment to the excellent job she did.

On behalf of myself, I would like to say thank you for helping give my Mum, Judy the most beautiful send off and I hope I don't have to go through another death in the family anytime soon but if I did, I would definitely appoint Jacqui Chaplin again.

A true professional- exceptional service:

Jacqui was exceptional in helping us prepare a wonderful celebration for the life of a loved one. Nothing was too much trouble, and was contactable at all times. She took such care in getting to know us as a family, as well as our passed loved one, and helped us with planning the perfect service.

On the day of her service, Jacqui was amazing. She paid tribute such a beautiful way, and supported us all in being a part of it. You made the day perfect. Jacqui- I hope we don't need your services for a long time (as we never want to say goodbye to loved ones), but you will be the person we call when the time arises. Thank you for making such a sad day special.

EDIT: Used again in 2020 and equally impressed.

Just wanted to say thankyou so much to Jacqui for her wonderful work. Myself and my family had the pleasure of meeting Jacqui last Wednesday who came to visit us at a moments notice. We were completely lost and had no idea where to start to arrange my aunty's funeral. Jacqui is very professional, compassionate and caring and took control of the situation. Her work is extremely admirable and we all felt a huge weight lifted off our shoulders within minutes of her arrival. We cannot recommend Jacqui highly enough, such a lovely lady with a great sense of humour, I wish my aunty could have met her too. Please do not hesitate to contact Jacqui if and when you need an awesome celebrant. Once again Jacqui thankyou so much from the whole family

So six weeks after I wrote the above review I found myself calling Jacqui again for her services. Unfortunately this time my husband had passed away very suddenly. Thankfully we weren't as confused this time where to start. One phone call to Jacqui and she was on her way to our place to meet with the family again.
Jacqui got the ball rolling and helped us sort out all the arrangements to make the celebration of my husband's life as easy as possible. Once again her expertise shone through. Jacqui doesn't miss a beat, she thinks of everything and is extremely compassionate and caring. Just like our previous visit from her there was much laughter and tears as she puts everyone at ease during such a difficult time. This lady definitely knows her craft and again my family and I cannot recommend her highly enough.
My family and I would like to express our sincere gratitude to you Jacqui and thankyou again for everything xx

Thank you Jacqui for making the celebration of Mum's life such a memorable occasion. You were compassionate, thoughtful and extremely professional. You made a very difficult time for our family somewhat pleasant and comforting . On behalf of the Clarke family we will certainly be recommending you in future.

Thank you again Jacqui for Mums service on Friday. We felt ít was very personal and dignified. We appreciated all your care and thoughtfulness. Take care. Cheers Janet and family

Both my mother and I would like to give a big thank you to Jacqui. Right from our first meeting she made it very easy for us to talk about my father's life and encouraged anecdotes to be told. We couldn't believe how much she took in on that first meeting. When we received the draft everything was accurate and very well told. The service was so beautiful and came together better than we could have imagined. Thank you so much Jacqui we appreciate your attention to detail and understanding.

Thankyou Jacqui for making the celebration of Mums life such a memorable occasion. You were compassionate, thoughtful and extremely professional. You made a very difficult time for our family somewhat pleasant and i will certainly be recommending you in future.

Thank you so much and thank you for all your help and support to make my dad's funeral lovely and perfect, we couldn't have asked for it to be any better than it was.

Jacqui was simply amazing her compassion respect and her abilities for gathering relevant information were fantastic.
We would not hesitate in referring her to anyone.
Pity she doesn't do Weddings!.

Jacqui, a huge thank you for putting together a most wonderful tribute to our loved and adored Mum. You spent time with our family sharing stories, laughs and some tears, in the most professional and compassionate manner. You guided and helped us be able to present our own eulogies. Your attention to detail was brilliant. Thanks to you, our family all have a beautiful booklet of the entire service to cherish forever, through your contact Belinda Jane Video.
Lia and family