A big thank you to the young gentleman who delivered to me so safely in such crazy times. He was very careful and took all the right precautions.

I ordered a chest of drawers and bedside table for my daughter. Upon delivery, at that time, furniture removalists, delivery men, tradies, all were still allowed to deliver and work inside so long as everyone wore masks and socially distanced themselves. You couldn't visit family or friends though (that changed the following week).

So the delivery men came and wanted to leave it outside on the path / open verandah near the grass. I asked them to please take it upstairs to my daughters room because I am not far of 60, middle aged woman with a 17 year old daughter and there's just the two of us. Plus, I'd paid for delivery.

They just said, "No , we can't come in because friends and family aren't allowed in your house". I just looked at them and thought, "You're mad", because I didn't know them from a bar of soap. So I said as much, ie. "We not related and we're not friends so, could you please deliver it into my daughter's room? Thank you".

They just said again, "Friends and family aren't allowed inside" which was getting a tad tedious so again I responded with the fact that I'd never seen them before and asked them to fully deliver their product to where it had to go. They repeated "Friends and family ..."

I was dumbfounded. So I said well, I can't accept delivery then because it will still be sitting here for weeks and weeks and rain was on its way (it rained later on that day). Would have been completely ruined.

So they took it back and I tried to ring the company to say that I would arrange my own delivery but there was a message saying no -one was answering the phone. Because of Covid. What? Many other businesses had switched their office phone to someone working from home but you couldn't leave a message. So email it was.

Upon emailing the person who responded there (James, I think it was?) he said they couldn't deliver because ..."Friends and family are not allowed inside the home". Jesus wept. I nearly did too. I responded via email that I. Didn't. Know. His. Delivery. Drivers. so they he came back with the fact that he was going to charge me a second delivery fee for them taking it away again. What did he think I could do with them?!

(Also the bit about the new delivery fee may have come before him saying "Friends and family ...." There were a few emails back and forth.

So then I rang a delivery company and got hold of someone who actually picks up from Living Styles warehouse (they do other stores as well but Living Styles was one of their cusomers). What luck~. So I told him I needed it taken upstairs and he promised the of course he would do it.

I told Living Styles that I was arranging my own courier and he would be there to pick it up on Friday. James from LS told me uh-oh, still on his truck and wouldn't be off loaded until Monday. But would refund the original delivery fee. That's good. So waiting over the weekend (just moved house to so my daughter had opened boxes and suitcase in her room waiting on it so quite messy and depressing) but that's ok.

Contacted new driver, said he would pick it up on Monday after other guys offloaded and drop it off to me after work on Tuesday afternoon; Great~! Rang him Tuesday evening; he couldn't load it because Living Style's warehouse guy didn't give it to him. ?? So promised he or another driver would pick it up either Wednesday or Thursday morning and deliver it either Thursday evening or Friday morning.

His delivery partner literally rang Living Styles warehouse guy whilst in transit and gave them my order number so it would be ready to go for next loading. I could hear the conversation because they were yelling over the noise of their own truck's engine. The warehouse said he found it and would put it aside.

Happy Days. Not.

Rang Friday morning because realised I didn't have a time window from delivery guy; He said went to pick up on Thursday and warehouse guy changed his tune; oh no , some problem with the paperwork and wouldn't give him the goods. Delivery guy then said, oh another of our drivers was there yesterday as well and they wouldn't give it to him either.

I had already paid via PayPal full amount.

Long story short, I was clearly being given the run around. I don't know how they would have kept me waiting, if ever. I couldn't believe it. The worst - I mean, the WORST customer service I have ever found!!

Cowboys and buyer beware!! No phone contact; bizarre behaviour all around and actually completely 100% unprofessional and to be frank, a little bit weird.

I screenshot excerpts of some of our emails to PayPal (opened a dispute and so they give the other side opportunity to respond) and it ended up PayPal literally gave me full refund within 24 hours dispute resolved in my favour. Since two pieces were over $1,100+ combined, it was a large sum of money they were giving me run around for and I still, am completely dumbfounded at the behaviour.

The Scanpan Coppernox saucepan provides excellent heat distribution and is now my favourite product to cook our family's favorite meals in. I'll be recommending this to my friends who enjoy cooking with quality products. Now that I am aware LivingStyles stocks Scanpan I will be back for more as I have found that its the cheapest on this site and delivery seemed very fast.

Limitless rugs to choose from. I love the traditional oriental rugs. I have now bought two and both were of impeccable quality.

Thank you for actually providing a top service. I have used your competitors in the past and your quality products and assistance is of extreme high quality and I refuse to shop anywhere else.

It's such a relief finding a reliable service where you can buy everything home at the click of a button and have a no fuss delivery provided. Thanks again to the lovely gentleman whom sorted out all my queries from the begging, your service was outstanding.

Purchased 2 x bedroom sets online for my sons for their birthday in February, was told a month later that the items weren't available in colour we wanted. Why did they wait so long to tell us?? A few weeks later then we were told that there was only 1 of the beds available! We were given the option to pick another bed, then after I said I didn't like their other options I was given a refund.
Even when the items were to be delivered there were issues - the delivery company had no idea of delivery and we were told varying things (that it hadn't left Melbourne, that it wouldn't be delivered til next week when the tracking said it was in Brisbane etc) and the items just turned up that day.
In addition - we now only had odd matching bedroom sets and only 1 bed. However they were still offering these items to buy online even though we were told a month ago that we couldn't have them.

A few months later I was searching for similar bed to match the odd set we had purchased from Living styles when the living styles website said the bed we had bought was available - so I contacted living styles and were told they were available. We hesitantly purchased them given our last experience just so we could have matching beds - only to be told weeks later that they weren't in stock! And their website said you could still buy them!
So once again we had accrued credit card interest fees for the second time for something that 'they didn't have'.
After a very large complaint, I was simply offered to pick another bed or a refund. When I said I would just wait for the next shipment, I was told I would be just given a refund. What an incompetent company.

Either they are trying to rope you into buying something they clearly and knowingly don't have so they can sell you something else just to get your business or they have no idea what is going on in their own business.

My advice - just don't go there.

Approximate cost: $3000

I'm sure they may not be a bad company if they could get your delivery right. Ordered in August 2013 and March 2014 is about to start and the order is still not right. Customer service is horrible. They do not reply to emails and you have to keep calling them to see what is happening. (I've lost count of how many times I've been told it should be here next week). I would definitely not recommend. Shipping is slow with initial delivery and if the order is not shipped correctly then it's unknown how many months it takes to correct.