Maestro Hair Yarraville

4.1
based on 9 reviews

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9 reviews about Maestro Hair Yarraville

verified email - 11 Aug 2012

I had a brief window of opportunity with babysitting to grab a haircut and my regular was on holidays so I went here based on the commendations on this site, and was disappointed unfortunately. I felt like I got the hard sell on all of products, another appointment and a big fuss made about doing a review here, several requests. They told me they value customer service but actions didn't match the words. And mostly I am disappointed with the cut. I explained what I wanted and was told, oh no, there's a better way and the cut was done very differently from my normal and from how I asked and I'm not happy with the result. I also found them a bit rough. Given how extremely positive the reviews are here and how opposite my own experience was I just wanted to Shae that, not bitter but not what I was expecting.

Approximate cost: $70

Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing haircuts that suit each customer so I was devastated to hear that you weren't completely happy with your new hairstyle. Please contact me and I'll personally make sure that you're looked after. Julia

31 Jul 2012

Great service and very friendly staff. I am a new customer and have visited 3 times, they do a much better colour than other salons I have visited and are great with my extensions thank you :)

Approximate cost: $100

Anonymous
12 Jul 2012

Great service and friendly staff:) I have been given a lot of tips and great prodcuts to help my hair get back to a healthy state again

Anonymous
23 Jun 2012

Great personal service & they do a very good job with colour - the best i have had for a while. And they dont try to multi-task too many customers at once so you arent sitting there for hours

verified email - 16 Jun 2012

Great hairdresser (Julia). Have been searching for a good hairdresser for 3 years before finally finding this one. Great for cuts, colour and especially blow waves- and I have 'difficult' hair. Highly recommended!!!

12 Jun 2012

Friendly staff, down to earth.
I found they listened and comforted my concerns, more than happy to help again to satisfy on another appointment.
my only critisism is that the colour was not entirely what i asked for. :(

Approximate cost: $voucher

Thank you for your feed back. We thrive on customer satisfaction, your
criticism regarding your colour service is been dealt with. Since receiving your comments we have provided additional training to the staff member.

01 Jun 2012

Owner Julia took the time to really understand what I wanted, infact suggesting even better option. My hair colour was best I ever had. Had a great experience, thoroughly recommend.

verified email - 07 May 2012

They know what they are talking about when it comes to hair. Someone to trust if you are looking for a change.

verified email - 13 Oct 2011

Great friendly service. Very happy with my haircut and didn't try to sell me on 101 different haircare products.

Approximate cost: $60

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