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MECOOL

5.0
based on 46 reviews

  • Melbourne, VIC 3000
  • Opening Hours (Tuesday: 8am - 5:30pm)
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46 reviews about MECOOL

Anonymous
verified email - 02 Feb 2014

Had a split system aircon unit installed. Called mecool (Angel), and manage to get an available slot within a week.
Very friendly and informative on what needs to be done.
Very high quality and very thorough work was done at a very good cost.
Will definitely recommend Angel to anyone that requires an aircon installed.

verified email - 30 Jan 2014

We have a split system and the aircondition stopped working when he had the last heat wave. I could not find anyone to come but when I called Angel he was very helpful and came the next day first thing in the morning. Despite having bad news for me, the compressor stopped working, he did not any unnecessary work. He was very professional, punctual and honest and I would not hesitate to recommend him.

verified email - 15 Jan 2014

In the midst of Melbournes heatwave out evaporative cooling system died, but of course I didn't know this until I got home from work, and most repairers were closed. I found Angel on WOMO and called - he answered and told me he could be on site the following afternoon. He turned up when he said he would, quickly confirmed that the water pump had died and went of to source a new one. He found one, but it was now 6pm - no problem - he returned, finished the job - took the time to show me how to go about cleaning the unit and off he went home. All the time on the job he was cheerful, informative and happy to explain what was going on - all on a 41c day.. In all another top notch tradesperson found on WOMO - the second in two months - wont be looking anywhere else next time I need a tradey..

verified email - 14 Jan 2014

We returned from our holidays to find that our AC unit had decided to die!! With 40+oC weather approaching we needed this dealt with quickly and efficiently. I contacted Angel at 9pm Saturday night. He responded the same night, was around 12hours later to overview. He was honest, upfront about the problem we had and gave us the best possible outcome. Within 72hours we have a working AC again. Angel was professional, friendly, gave us an honest diagnosis. Value for money - exceptional!!! Angel in my opinion went over and above the call of duty!! Thank you Angel, I have no hesitation in recommending you to anyone!!

Approximate cost: $90

verified email - 04 Jan 2014

Needed to get the heating and cooling systems serviced and as always, I checked WOMO reviews based on which I decided to contact MECOOL
Angel is a thorough professional.
I got a prompt reply. Discussed requirements over the phone and organised a time for the next day.
He arrived well on time, went about the job and showed us photos of the before and after results.
Has also rectified a few issues and suggested items to be addressed at the next service.
He is friendly and demonstrates good customer service.
I have no hesitation in recommending his services to others.

verified email - 23 Dec 2013

evaporative cooler decided to breakdown days before x-mas ... whilst trying to avoid medium to large companys . I decided upon MECOOL on womows reviews and also because Angel could attend the following morning ...crisis averted ..after diagnosis and locating the part required we were up and running ..no fuss ......
sounds like an info commercial doesn't it .....
sorry but this is exactly how it turned out
thanks Angel for a top job , and yes we will use you're service again if required and also be more than happy to let everyone else know of youre ..excellent customer skills and tradesmen ship ...
many thanks Michael and Helen ... MERRY X-MAS
NOW WERE R COOL !

verified email - 16 Dec 2013

Service was way above and beyond what I expected. If you want an electrician or air conditioning specialist who will do the job thoroughly, explain what the problem is and not rip you off, call MeCool.

I contacted Angel at MeCool based mostly on other womo.com.au reviews. I had a window air conditioner that had suddenly stopped working and the temperature in the next few days was forecast to hit 38 degrees. The other factor in calling him is that Angel is an electrical contractor as well as an air conditioning specialist, so if the problem was electrical I didn't have to call in anyone else or pay extra callout fees.

I contacted Angel by SMS on Saturday and gave an outline of the problem, including the aircon unit model number. He looked up the model and let me know about parts availability straight away, and we arranged for him to come out on Monday morning to check the existing unit and the electrical connection.

Angel arrived on time. The problem took a while to diagnose due to the very dodgy electrical work done when the property was rewired by another company a few years earlier. I believe Angel when he said the problem lay in the way the circuits had been connected on the board because it is not the first time I've had a problem related to the rewiring job which was done almost entirely by apprentices.

Angel disconnected the aircon, pulled apart the wiring including tracing the wiring in the ceiling, located the problem with the circuit and fixed it.

He tidied up afterwards, and was polite and pleasant throughout, despite the rather frustrating diagnostic issues.

Angel's set callout fee was $88 and for the time he was here, he charged me a fraction of what was paid for the electrician who installed the air conditioner in the first place.

I'm very pleased with Angel. I've already passed his details on to a friend and I'd thoroughly recommend him.

Approximate cost: $88

Kelzy 17 Dec 2013

thanks for the detailed review, great to hear they are awesome!

verified email - 12 Dec 2013

No call out fees. Very helpful. Very professional. Excellent diagnosis. He found the real problem, fix it and save me $$$ and time. Prior to his service, another company charged us $190 and diagnosed it wrongly which ended up advising us to replace a working component for $550. Luckily, we found MeCool who efficiently resolved the aircon problem for only $176. Well done MeCool!

Approximate cost: $88

05 Dec 2013

Fantastic service provided us with the correct part was installed in a timely manner.. The issue of our problem was explained to to us in detail...great tradesmen highly recommend, prompt and reliable ! Great work Thank-you very much !

22 Jul 2013

Repair air conditioning. Angel expertly describe the problem at hand and provide different options to resolve the issue. During the consultation, he discovered various different problems from the previous installation. While we are not the expert to judge rather Angel or the previous electrician is correct, Angel did provide a very detail explanation which is logical and sound. The end result is that our air conditioning perform much better than before. Price he charge is very reasonable as well.

Approximate cost: $88

MECOOL 22 Jul 2013

Thanks for the honest review Albank. Our goal is to win long lasting relationships. We base our strategy around honest communication with the customer that allows them to feel more comfortable making an informed decision.

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