Melville Toyota (Service & Parts)
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53 McCoy St, Myaree, WA 6154
- 08 9317 2333
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- Opening Hours (Tuesday: 7:30 - 5:30)
19 reviews about Melville Toyota (Service & Parts)
I would definitely recommend having your vehicle serviced at Melville Toyota after the amazing service I received on 11/2/14.
When I arrived at 7.15am for my service which was scheduled for 7.30am, I was greeted by David who opened the doors and allowed me to take a seat in the customer lounge and have a coffee while the computers were starting up. As soon as the computers were ready to go David promptly checked my Prado in and explained what time the vehicle would be ready. He also explained that there may be extra work required, but he would give me a call as soon as he knew and discuss this with me. Later on in the day at around 11am David called and explained that the front brake pads were getting low and that I should replace them along with machining the front disc rotors. Not being mechanically minded I was not sure why the machining was required and asked David to explain it to me. David explained that machining the discs allows the brake pads to wear evenly which maximises the life of the pads. I felt as if David was talking to me as a friend rather than a salesman and I felt comfortable with his recommendations. He told me that my Prado would now be ready around 3pm after the complimentary wash and vacuum was completed and that he would give me a call when I could make my way back down to collect it. At 2.30pm I received a call from David saying that the vehicle was ready to be picked up. When I arrived I was quickly attended to by David who went through the entire invoice with me step by step explaining everything that had been done. He then showed me to my car which had been both washed and vacuumed and was ready to go. David then thanked me and I was on my way.
I cannot recommend Melville Toyota enough after this excellent experience from start to finish. At no point was I uncomfortable with what was happening with my vehicle and it is good to know that I can trust someone to take care of my vehicle efficiently and honestly.
I am always impressed with my experience when I get my car serviced at Melville Toyota! I wait while my car gets serviced, take advantage of their amazing coffee and watch TV in the waiting area. They give my car a free wash and vacuum which is such a bonus!
Approximate cost: $130
Hi Kelly, Thank you for your feedback. Melville Toyota values all feedback as it helps us to improve and better understand our customer’s experience. We’re thrilled that that you are impressed and we hope to see you at your next service! Melville Toyota
A brand new car was purchased and was delivered with a slight scratch on the front wing, "no problem they said we can buff it out". They buffed through the paint requiring a respray, which they stuffed up twice (overspray on trim, dirt in paint, bubbles, missed areas more scratches etc) I tried to reject the car but they would not accept it. Instead they had 25% of the car resprayed at their cost and it finally looks ok. Various panels clips were broken whilst they installed window tint and just left hanging loose, optional rock rails and bars were installed but were dragged across the workshop floor beforehand leaving them scratched. On the 1st service they opened the coolant cap and allowed coolant to spray all over the engine bay and just left it. The receptionists were rude and have a couldn't care less attitude. The salespeople only appear to be interested in their commission. There are other Toyota dealers out there - I suggest you use them instead. Overall a terrible new car buying experience!
And now a year later Toyota have issued a recall for some work to be done on the car and Melville want to charge me $44 a day for a loan car!
Approximate cost: $50K
Hi Wassock,
We apologise for your bad experience with Melville Toyota.
We were at the mercy of another business, which we outsourced to do our panel work. We have since invested over 8 million dollars in our new automotive centre which boasts a state of the art panel and paint shop, so we can ensure that issues of this nature do not arise for our customers.
In regards to the recall on your vehicle, Toyota Australia issues the recall and unfortunately do not provide us with the funds to give loan cars free of charge. Each recall can potentially impact thousands of customers, we apologise for the inconvenience however we cannot accommodate these vehicles without a fee during these circumstances.
Once again our sincerest apologies, if you should require any further assistance please do not hesitate to contact our dedicated customer service team at the telephone number below.
Melville Toyota
T: (08)9317 2333
"At the mercy of another business"!!?? You cannot blame all the mistakes on a third party. Don't you check vehicles before they are returned to the customer? What about all the incompetence that caused the need for a respray in the first place? The Toyota recall is an inconvenience that should not cost the customer money - thankfully I found another Toyota dealer that agreed with me and they will get my business in future!
Our apologies Wassock, the prior comment was not meant to imply that we do not accept responsibility, Melville Toyota accepts full responsibility for this situation. Our response is to assure you that concerns of this nature no longer occur within our business, we have since revisited our already documented processes and further set in place precautionary measures to mitigate any failings within our vehicle pre-delivery department.
Once again we would like to apologise for any inconvenience your experience with us may have caused. Melville Toyota
I had my holden astra serviced here and it was great! service staff were friendly and helped with every question i had.
They also phoned to confirm my service appointment the day before and even checked that it went ok the day after! will defiantly be returning to Melville Toyota
Thanks Kayla for your comments! We are pleased that you appreciate our Customer Relations Department and the detail from our advisors when explaining your service. We look forward to seeing you at your next service! Melville Toyota
Came in for my 1st service on my Yaris (which I bought from Melville Toyota in October 2011 and is an awesome little car), I was treated extremely well, they have a TV to watch and tea and coffee for the people waiting as well as a huge TV screen which lets you know what stage your service is at!The person organising my service was very nice and explained everything that they did to my car in a way that I understood. The service was completed on time and my car was washed and vacuumed as well!!! Great service and I will definitely be coming back!
Hi Ashleigh, thank you so much for your kind comments! We really appreciate you taking the time to review us. Melville Toyota strives to provide a service experience which is not only enjoyable while you wait for your vehicle, but to also ensure we customers understand what is carried out during their service.
Thanks again Ashleigh,
Melville Toyota
Brought car brand new on Saturday, took back Tuesday for fault, not 100% happy with it, will monitor the issue, was told "Its a Toyota thing".........whats a "Toyota thing?"
We are sorry to hear of your experience Wendy, what fault did/does the vehicle have? We realise that this was posted in 2010, yet we would like to follow this issue up. Referring to your question about ‘it’s a Toyota thing’, it may refer to Toyota acknowledging a manufacturers fault within your particular vehicle model. Unfortunately Toyota Australia may have not provided us with the information to rectify your concern, at the time you notified our dealership.
Please contact us on 9317 2333 at your earliest convenience, if you are still experiencing this issue with your vehicle or if you do have any further queries. Melville Toyota
When booking my Corolla in for 40 000km service operator was insisting it should be the 30 000km one as I hadn't had that done. Even after explaining that I had, but not at Toyota, she still tried to book a 30 000km one. I had to be really forceful. I was offered the courtesy bus service - what a joke!! Supposed to drop me home leaving Toyota at 10am, didn't leave until 1030am. Supposed to call before pick up at 3:15pm. Despite providing mobile number when booking service and dropping car off, they insisted I had provided wrong number and didn't pick me up until 3:50pm. Reckon they would wash my car - not done! Very expensive and will not be returning. Only went as it was the first spark plug change for vehicle.
Hi Chris,
We apologise that the service operator you spoke to at the time was not polite when you were trying to book your vehicle in for servicing. We have since implemented a dedicated Customer Relations Team to tailor to all of our customer’s needs. When you purchase a New Toyota vehicle, it is best to follow the manufacturer’s recommendations and service regularly at a Toyota Servicing Centre. As your 30,000 km service was not carried out within the Toyota Servicing Network we were unable to refer to our national database and confirm that this log book service had been completed.
The courtesy bus is a complimentary service which chauffers many customers to surrounding areas and due to the popularity of this service it is difficult to keep to a precise time for collections. Our apologies for any inconvenience caused.
Unfortunately, our complimentary car wash/vacuum is not a vehicle detail; however we do welcome any unsatisfied customer the option of bringing their vehicle back to us at their earliest convenience for a re-wash.
Some local mechanics may seem cheaper to complete services; however this is a result of using non-genuine parts in the vehicle. Additionally, our service department mechanics and advisors are specifically and sufficiently trained to maintain the highest quality with all Toyota Vehicles.
If you do have further queries, please do not hesitate to contact us on the number listed below. Melville Toyota T: (08) 9317233.
Booked car in for service and dropped off as soon as it opened. They asked for mobile so they could call when done after telling me it would be approx. 2hours. 30mins prior to closing I called them & was told it had been ready for over three hours. Cost is quite expensive and will not be going there again.
Hello Tony,
We are sorry to hear that you did not have a pleasant service experience with us and that your service advisor did not get in contact with you when you brought your vehicle in for servicing. Let me assure you that we have implemented further procedures within our service department to maintain constant communication between our service advisors and customer’s, ensuring total customer satisfaction is achieved.
In relation to the cost of your service, all services at Melville Toyota are carried out using Toyota genuine parts which are fitted to your vehicle by our fully qualified Toyota technicians. The standard of non-genuine parts does not compare to genuine Toyota parts and for this reason the cost for genuine is higher although hugely more beneficial for the lifetime and quality of your vehicle.
Please feel free to contact us on 93172333 if you would like to discuss this experience, or any other vehicle enquiry. Many thanks for your feedback, it is always appreciated and helps Melville Toyota to improve our customer service.
Was going to get a new car remote control the other day from them but was shocked to hear the quote. It seems that the price has gone up $20 in less than 2 years. Must be a rip off.
Approximate cost: $85
Hi Chinc,
All parts sold at Melville Toyota are Toyota genuine and pricing is determined by the manufacturer, non-genuine parts may seem cheaper but they do not compare to the quality of genuine parts.
Please contact us on 9317 2333 if you would like to talk about this further.
Kind Regards,
Melville Toyota
Email Melville Toyota (Service & Parts)
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