Needhamair recently replaced my air con nothing was too much trouble - extremely happy with the result. big thanks

Thanks Paul for your for taking the time to explain all aspects of my new air conditioning unit absolutely love it

Great job guys, old system gone and now know what you were talking about what AC should work like. Very happy should have done sooner!

Approximate cost: $150000

Super disappointed with the aftersales customer service, you spend $10K with a company and get very little support post sale. System is not working well and had technician out already, now they are saying its another 2 month paid and additional costs even though the intial issue was not rectified and air is coming out of most vents at 30 degrees when we're trying to cool our hone. Do not use Needham Air.

Approximate cost: $10000

I have an over 10 years old Mitsubishi reverse cycle air conditioner unit that had a burnt out motor. I made an insurance claim and provided a quote to RAC insurance. RAC also used their own repairer to assess the damage. In the end RAC successfully approved my claim with Needhamir.

I have seen three quotes from independent suppliers for the same new job of like for like replacement of my old AC unit with similar newer model. However Needhamir quotation for a new AC unit installation was very comprehensive and reasonable price for the following reasons from start to finish:
• The consultant Dean Evan who came out to my property was very knowledgeable, technical and passionate with the product. He was very thorough with the full inspection from the outdoor AC unit and the indoor, climbing through the man hole ceiling to ensure that I was getting the right air flow throughout the rooms. He was patience and answered all my FAQs.
• The quote included the brochure of the new model, full job description of removing old AC, with what will be replace and what will be kept.
• There was promotion with getting a bonus $200 EFTOPS gift card, if customers bought the Mitsubishi AC for that particular model. This was a perfect opportunity time given the circumstance I had with a burnt out motor issue.
• Dean assigned his traders and electrician to came out on the schedule date. The team came out on exactly time to my house at 7am and completed the job, including test the AC and handed over the user manual to me after lunch. So quick!
• Neehamair follow up with me after post sale with emailing me soft PDF copy of the user manual, invoice and how to make a claim to get the gift card.

Overall, I had a good customer experience with no hassle and would recommend Neehamair highly to other customers who are thinking of buying a new air con or getting a service/repair of their existing air con.

Approximate cost: $7800

Thanks Dean for your patience and for spending so much time with me (asked a million questions) Your detailed quote and walk through in the showroom made me feel at ease with such a large purchase. Guys were great on site and again happy to answer my questions. Very neat and tidy but most importantly the system works so well and quite! exceeded my expectations. Thanks again Dean

Approximate cost: $17000

Thanks guys great job, didn’t know how bad my old system was until we had the new system installed. Reaches temperature in 5min, quite and maintains the temperature with out that nothing - freezing we had before. Thanks again.

Approximate cost: $14000

After a communications breakdown, we hopefully have resolved our problem.

I wanted only the best for my $2,2mil build, but it was a nightmare for 90% of my time dealing with the business. Needham Air designed and installed our system but the City of Joondalup took Needham to task because the installation did not comply with the Environmental Protection Act (1986). The City of Joondalup tried for eight months to get Needham Air to comply with noise regulations but eventually informed me "Needham Air are more interested in avoiding the problem than addressing it" and imposed restrictions on my use of the system. Unfortunately, it had taken a whole year for them to make the installation legal.