Definitely pro life. But questionable practice in other aspects. Be sure that what you are after is actually available. Drove for 2 hours to Woodend after we were assured that there were 3 dogs available for us to view. Got there only to be told they were all sold. All sold in 2 hours? And then we were immediately directed to other dogs which were available. I don't believe for a minute that the dogs we went to see were actually available. Won't be driving there again.

l brought my little Jack Russell from Pet Haven three years ago. Jill was the lady that help me she was caring and very helpful. Stevie J has brought a lot of joy to me and my grandchildren. So a big thanks to Pet Haven

The staff were rude and uncaring, service was poor and wont get an animal from there again. After buying an 8 week old puppy it only took a day or so to see something wasn't right. Turned out it had parvo and now we have 3 kids who have broken hearts. A little kindness and caring wouldn't have gone astray in tough times.

We understand that the intention of this organisation is honourable, however our experience with them has been less than satisfactory, to say the least. We enquired about a dog that we really liked the look/sound of two nights ago and received an email back to say it was available. We phoned the following day and were told he was still available. When we said we would pick him up in the morning, they said they would 'put a hold' on him for us and to phone at 10am to give them an ETA. We were so excited! We live on the Mornington Peninsula and got up early to get there as close to 10am as possible, phoned at 10 (no answer) then at 10.02 (the phone was busy). I phoned three times in quick succession (busy) and finally got on to someone at 10.05. We were, by then, at Woodend. We were told someone else had phoned at 10am exactly and was coming to pick up the dog. When we turned up, we were told that there had been a third person who had also travelled a long way to buy the same dog and had also missed out. It would seem that their processing system is in shambles and they admitted they needed to make changes so this didn't happen again. We certainly would not deal with them again or advise anyone else to do so.

At first glance this business appears wonderful, my partner and I were very
excited to adopt a dog from here. Unfortunately the shine wore off very
fast for us though. We were told at time of purchase that we were welcome
to return the dog at any time, but we were NOT told at any point during the
transaction that we were obliged to bring the dog back, or that she
remained the property of Pet's Haven. We WERE told that she was a beautiful
dog that deserved to be in a loving home rather than in a cage (which she
most certainly is!), having been transferred into the center that day from
her time in foster care to be left there until a home was found for her. We
were at no time asked any questions to vet us, we were NEVER told we were
obligated to return the dog, or that the dog remained the legal property of
Pet's Haven either verbally or via contract.

Approximately a week and a half after bringing her home, we began to
realize that she was not ideally suited to our home, but we were happy to
keep her in our care until we found her a loving home with the right
people. We decided to advertise her on a well known forum rather than
returning her to a cage, as it was our understanding that since she had
already been through her foster care she would be caged again until
re-sold. This was when things began to get sour.

We care for this dog. We decided NOT to take her back to the rescue center
because of this. My partner and I made a decision to keep her with us where
we could provide her with space, love, attention, obedience training,
socialization, good quality food, and where we could meet and have her meet
her potential new owners on her own turf.

Within hours of our advertisement being posted we began to receive messages
via sms and email. The ad was flagged, we had to re-post it. Within days
the messages started getting more frequent and more threatening. We began
to get demands to return "their property". My partner was emailed with
demands naming his place of work. I was told if I didn't return "their dog"
I would be reported to the police for theft. I was abused so loudly over
the phone my customers at work heard the Pet's Haven employee on my mobile
in the next room. It never seems to end.

All of this because we tried to do the right thing and keep the dog OUT of
a cage! We care about this animal. We PAID for this animal. We have
receipts and bank statements and contracts showing proof of ownership of
this dog, and yet we are constantly being harassed, abused, yelled at,
emailed, texted, threatened with social media flooding, and told we'll be
reported and charged with theft purely because we wanted to give this dog
the home she needs and deserves. It's heart breaking, and it makes me never
want to rescue another dog again... probably not an issue since they have
told me my partner and I will be blacklisted from all Victorian rescue
agencies.

Pets Haven is fantastic. I adopted my puppy from here a year ago. His mum was rescued while she was pregnant with his litter. He is such a well adjusted dog and I am sure that part of this is due to the amazing care that he received in his foster home. I was given all records of his vaccinations etc and when my vet looked at the records, she was surprised that such high quality vaccinations had been given as shelters can't always afford the more expensive medications. They did a great job with everything and I would highly recommend them.

The staff here are lovely and truly care for all the animals in their care, including my two fluffballs! As they were young they were kept offsite at a ladies home who looked after them until they were old enough for adoption. She cared for them like her own kids.

Pet's Haven provide a great service by taking in stray animals and rehoming them with loving caring families that have to be approved first. They are a not for profit organisation so rely on donations and volunteer support to maintain their services. They are a no kill shelter meaning that they do not just euthanise any unwanted animals but find them homes.

I adopted a cat in late 2011 from Pet's Haven & couldn't be happier. I love the work this organisation does. It felt really good re-homing an abandoned animal rather than me going to a pet shop to buy one. It breaks my heart knowing that if my gorgeous cat wasn't taken in by Pet's Haven, but was handed to a pound she probably wouldn't be around today.

They do great work these ladies. So lovely and helpful. Kep up the good work