Pink Frosting

3.4
based on 54 reviews

54 reviews about Pink Frosting

verified email - 21 Aug 2013

i have ordered many items from this website. i dont normally like to order online ubt have
always had great transactions here. they have such a huge varity or products and fast delivery
and good prices.

verified email - 20 Aug 2013

I love this online website, I have used their online service and ordered quite a few things from them at different times and found them to have great range of items I haven't been able to find elsewhere, they also sent my items out quickly.
Everything I have ordered have been just as what I saw on their website, never once been disappointed.
Have ordered birthday, wedding and christening/name day items from them before

Approximate cost: $varied

verified email - 15 Aug 2013

As a cake decorator when i struggle to get what i need from local supplier, I always know I can get online to Pink Frosting and get what I need. They have a fantastic range of everything!I think sometimes i might get carried away looking at all the things i want instead of what i need :)
They have great prices and anything i have ordered has arrived in a few days which is very important to me and my business i run.
I highy reccomend them to anyone needing cake decorating supplies or just items for a celebration they may have coming up!

verified email - 11 Aug 2013

I have found them to be great. Have used their online service and ordered stuff from them before and they deliver quickly and items are exactly as I had ordered........will use again and recommend to friends

verified email - 09 Aug 2013

Fabulous website with lots of sales on wedding, birthday and any other occasion you can think of.So cheap and delivery is super quick too. Love shopping here!

Approximate cost: $1 +

verified email - 07 Aug 2013

A really great website with a wide range of things for birthdays, weddings, ect.
The prices are really good as well so that's a bonus.
So many nice things, its hard to decide what to get.

verified email - 27 Feb 2013

A couple of weeks out from my son's first birthday, I used Pink Frosting because of its range of products and the promise of 20% discount on my purchase. Their site was easy to use. I selected the items and when I paid I also had to enter the date of my event, which gave me confidence I would receive the goods in time. Oh, how wrong I was.

Five days out my goods hadn't arrived and I contacted the site and spoke to the call centre. They couldn't work out what had happened to my order but were confident it would still arrive. The day before the party my items still hadn't arrived, it looked like they had been delivered to someone else in Queensland and I had called the site every day for help with no-one ever calling back!

The following week after the party I rang again to demand a refund (which wouldn't have even covered the time and stress of racing around Melbourne the day before the party to find the same products to replace what didn't arrive) and was assured that it was in progress. Another week went by, I rang again and was told that in line with their Ts&Cs the refund would take three weeks. Six weeks later I am still waiting for my refund. I call on a weekly basis to find out what is happening and no-one from that company ever knows what is going on or ever calls me back. It would have to be one of the worst service websites in Australia. Please save yourself the time, stress and heartache by not spending any money with this company. It borders on fraud.

Approximate cost: $55.00

verified email - 10 Jan 2013

I ordered our wedding chocolates from Pink Frosting and to be honest I was very disappointed with the service. When I ordered the chocolates the availability was "Available" what I didn't know was there was an expected 4 week wait on delivery. I made my order very early as they happened to have 20% off at the time, it would seem though that they have these sales very frequently so there wasn't any need to rush. I was bombarded with "special deal" newsletters constantly but couldn't get a reply to where are my chocolates. Nor any explanation as to why the wait.

After about 3 weeks I received my order it came by courier, I was home at the time and there was no knock at the door and I found my chocolates laying on the door step. Thankfully it wasn't a hot day and my chocolates had not melted. They were not packed just thrown in the courier supplied bag, no padding and no insulation to prevent them melting which was very disappointing.

The chocolates were of a very high quality, they didn't taste like cheap over sugared chocolate which was nice. Though I have seen the same products else where at comparable prices, without the delay.

Quality is good, Service is terrible, Value is average, Overall - Do your research, beware their sales happen weekly and check the availability because while it might be available it might also take 4-6 weeks or longer before you receive your order.

Pink Frosting 01 Feb 2013

Hi DemonAngel,
Thank you for your feedback. As a member of the Management team at Pink Frosting, I am quite concerned to hear about this. The delay you experienced is very unusual and I would love the opportunity to look into your order to determine why this has occurred. We certainly would not expect a customer to wait this long for a standard 14 day product. If you would like to email me at [email protected] with your order details, I will ensure to address your concerns. Thank you

29 Dec 2012

I came across this website by accident and fell in love with it straight away. Their web site is fantastic and really user friendly. The range and quality of their products is amazing. They also have some more quirky things too. The prices are really reasonable and I received my order earlier than expected. Fantastic

verified email - 24 Dec 2012

I stumbled across this website and was so inspired by what they have to offer. One of the best party supply shops I have ever seen. Your imagination runs wild with ideas of how you can decorate that special occasion and make it personal and unique. I'm expecting my first child, a little girl, and will definitely be sourcing products from this website to make her birthdays special. They offer products for many occasions at affordable prices. I urge you to have a look and discover for yourself this hidden treasure!

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account