These guys are amazing! I live on the Sunshine Coast, and my old Ford Falcon was on its way out. For about a week before I made a new car purchase to replace my Falcon, roadside assistance came to my aid nearly every day to jumpstart my car just so I could get to and from work. It wasn't ideal, but I don't have family on the Sunshine Coast, so these guys saved me my job, for sure. Thank you to John, Johnnie and Mikey. Such life savers, truly grateful for their service, and also the company for their help. Thank you, thank you, thank you!
Approximate cost: $250
NO Help Offered - a warning to members
after being a loyal member for 7 years paying ultimate cover, I had a battery die on me unexpectedly, and due to me being 3 days late in paying the yearly premium, because I had to use that money to buy a battery. I rang through to the membership line. I explained my predicament. I asked, in fact I begged for an extension to pay the premium as after buying the battery they refused to provide help, or an extension. Due to this experience, I have been left without car for over a week. all they cared about was getting their money and no consideration for me at all. what a disgraceful result from RACQ - shame on you.
Telephone Customer service was very rude and matter of fact. Tried to explain location of car and she kept cutting me off
Approximate cost: $1
Helped me and came out to my car immediately, went above and beyond, thank you and would highly recommend!
Very quick and great job. This is absolutely better than Coles car insurance.
I've been a member of RACQ since I got my first car in 1994. I had required a few road assistances from them e.g flat tyre, needing new batteries and getting my car towed to the mechanic. I have always been happy and grateful for their helps.
Yesterday the RACQ's truck had towed my car to a near by mechanic. Big thanks to RACQ, the call centre person and the driver who helped me out of the car's breakdown incident at Mango Hill yesterday early morning.
I am so impressed with their professional manner, quick respond & great customer service! RACQ have a customer for life!
This is the first time I've had to use road side assistance for a long time. Wow, I was very, very impressed. From the great initial call to call centre to the arrival of roadside assist - I was advised it could be up to 60 minutes and the gentleman was there in 15 - fabulous. Was certain it was my battery and it was confirmed. Fantastic service RACQ. Thank you.
I've been a member of RACQ since I got my first car in 1995, I'm now considered a silver member but feel more like a gold member. This company has been teriffic support for me over the years, they've fixed car batteries, helped me with a radiator issue and even helped me figure out that my mechanic was not as honest as I thought he was. I recommend them to everyone who drives a vehicle because you just never know when you need them. They do a fantastic job and it's money well spent. I've even changed my CTP on my rego slip to RACQ and for doing that they gave me $10 discount. I know I can call them at any time when I have trouble and they will always, always be there. Wouldn't be without it now...would you?
Always just a phone call away if my vehicle decides to breaks down, there service quality is great especially when my battery went flat at the train station. I wouldn't ever be without RACQ.
Had recently had to use roadside assistance to attend to my recent break down, great timing to arrive & professional manner & great customer service. Only problem / concern i had was the call centre, but once Mechanic / Roadside Assistance arrive he was very understanding to get me back and running again.
Approximate cost: $free - membership cost
I have nothing but appreciation for RACQ, They are the best and most sincerest company I've ever dealt with. Recently I had alot of trouble with my car and was unsure of the issue. My mechanic was letting me down and the only people that gave me the right advice and even recommended a new mechanic was RACQ roadside assist. Everyone on Brisbane roads should be with them. They're great!!!!!
Approximate cost: $90
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