31 reviews about RACQ Roadside Assistance

verified email - 10 Aug 2013

RACQ roadside assist should be highly commended for the person they dispatched to fix my car recently. I ended up with a flat battery and the RACQ guy identified the problem in seconds, he recommended a new battery, told me all about battery options and even beat the competitor prices. He was extremely polite, knowledgeable and with me in 15mins flat. Wouldn't be without RACQ would you.

Approximate cost: $FREE plus $140 for battery

verified email - 01 Jul 2013

This review is for the RACQ Call Centre that deal with the roadside breakdown calls. What a great service they provide. I have been a member for many years now & it is fantastic. I pay $70 a year & it provides me with 12 months of roadside breakdown service. Definitely worth signing up to.

Approximate cost: $70.00

27 Apr 2013

Am now a Gold Member and fortunately I haven't had to use RACQ regularly, but it's peace of mind having the membership just in case. But last night we had the car etc all packed ready to head off in the morning to our camping grounds, I went to fill up the car and noticed a flat battery. It was 11pm so checked out RACQs website where they said they could change my battery 24/7. I rang and the lady said someone would be there within 45 mins which I thought was not too bad for a Friday night. But within 8 mins the RACQ car pulled up, ran a few tests, changed the battery, easy option to pay by credit card and he also found a problem from my previous car service where my mechanic left a hose undone. I'd noticed my car was running sluggish, but when he reconnected the hose, it's been great ever since. Very very friendly and helpful person, he was a lovely pleasant Irish man fresh from Ireland. Hassle free service, couldn't ask for anything better .. Thank you

Approximate cost: $210

christinen8 28 Apr 2013

My neighbour had exactly the same experience with her car. She was getting akk of our kids into the car for school at 8.15, flat battery, called RACQ and the kids got to school on time and she even got to work by nine. They must be everywhere!

verified email - 11 Apr 2013

Flat battery today. Roadside assistance came within 20 mins, changed my battery and I was on my way. Mechanic was a lovely bloke, did a great job and was pleasant. RACQ is worth every penny even if you only use it occasionally. I have been a member for 20 years and used the service about 4 times. Love having that peace of mind.

tabatham 11 Apr 2013

great

tabatham 11 Apr 2013

great

marilynnd 15 Apr 2013

I think RACQ in general offer a great service. Thanks for sharing your experience!

verified email - 09 Jul 2012

I have been with RACQ for Car Insurance for over 10 years and have had contents & pet insurance with them for over 5 years. The quality of service is incredible and I feel so secure having them as my insurer. I know you can find cheaper services but I trust RACQ 100% so I won't be changing.

verified email - 08 May 2012

Over the years, we've enjoyed unparalleled service from RACQ Roadside Assist. I've had a battery changed in my car, we've had a couple of instances where keys have been locked in the car, a couple of tows and some other diagnostic visits.

RACQ is definitely money well spent. It's not only peace of mind but it's convenience, value and responsibility. Unless you're really savvy with cars and how to fix them, I think NOT having RACQ membership borders on irresponsible. You can't afford not to be able to call on someone in those unexpected times of need.

14 Nov 2011

Given my car is getting on in age, I could not live without RACQ and they provide fantastic discounts on many services and when I recently phoned them regarding my expired card I was pleasantly surprised to see they offered a discount for renewal for 2 years over the phone.

verified email - 02 Oct 2011

Have had to call on them a few times now, never let you down and a great service. Reasonable price

Approximate cost: $100 pa

verified email - 02 May 2011

I locked my keys in the car, and they arrived and had the keys out within 20min. Thankyou for prompt service.

Anonymous
verified email - 09 Feb 2011

Very good service and got to my car quickly. Gave me informed information and helped me solve the problem

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