RACV Total Care

A U Bolt on the rear axle holding up suspension springs on our caravan broke on our way home. RACV Total Care promptly arranged for Nationwide Towing to send out a flatbed truck to pick up our caravan and take it toour caravan repairer. Everything went smoothly. Thanks RACV Total Care and Nationwide Towing.

We were travelling back from Perth in the motor home a tilta trailer and a Daihatsu on the trailer. The engine blew up black diesel oil everywhere under the bonnet and out the back all over the Daihatsu and trailer. We were stuck near Gladstone in SA the RAA driver picked us up and took us back to his yard. We chased around for accommodation and ended up in a small place called Stone Cottages over the next few days talking to the total care people they said they would pay for our accommodation and towing the motorhome back to Victoria very frustrated at times but it was nearly the weekend all worked out great thank you guy’s. I honestly don’t know how much it cost but it was just over a thousand kilometres from home. I purchased a cheap car to drive us and our little dogs home once I sell the car cost to me zero absolutely great service thanks guys. Won’t be travelling for a while up for a complete engineer rebuild so far approximately $5000.00

Approximate cost: $10

I have been a member for just on a year now and could not recommend Total Care high enough, for a yearly fee probably slightly higher than a standard one off tow the potential savings are enormous! I have had numerous tows and even keys cut at no cost to me (I believe they cover up to $350) I have occasionally had to wait 2+ hours but nonetheless they always show up. If you are like me and get around in old cars its a must have!

Approximate cost: $300

To whom it may concern, my membership number is 4236640, I a writing express our gratitude for all the help we received recently when our vehicle broke down, the staff although extremely busy went out of their way to help and support us in our hour of need and most importantly did what they said they would making it a very pleasant experience dealing with the team, their compassion and thoughtfulness was outstanding. All I can say is thank heavens for total care and the ream that man it.
LINDSAY GORDON.

WARNING! I have been a member 51 years and have never had a call out. My daughter can use the service on one vehicle which broke down out of Nhulunbuy,NT, without phone coverage and accepted a tow to a diesel workshop instead of leaving it to be trashed and burnt out. Because she did not contact RACV to arrange towing, she could not apply for up to $2,400 for accomodation and hire car. So READ the fine print. I pay over $4K to RACV Ins for home and contents and 4 vehicles. I will be shopping around with n future.

I would not recommend RACV Total Care for towing if you live in the bush or travel regularly in it unless you have anything short of full comprehensive car insurance on your vehicle. Beware "RACV Total Care" does nothing for you if you hit a Kangaroo a 100 kilometres from home in the bush and it incapiciates your vehicle. I was 120 kilometres from home on the Sunraysia Highway going to St Arnaud at 15 to 7 am in the morning I struck a kangaroo at 100 km an hour and it disabled my van so I couldn't drive it anymore. Called Roadside Assist for tow back to Ballarat had only third party insurance on my Van but paid nearly $200 a year for full total care for all 3 of my vehicles only my wifes car is full comprehensive insured. I was told by the very helpful !! RACV receptionist after reviewing the insurance policy that I had on my van that I was not covered for accident disablement even under RACV Total care roadside assist. All along I was under the impression total care was just that total care covers you for everything and anything so if your vehicle is disabled 100 km from home you get a free tow home NOT SO ! They only tow you home for free in event of mechanical breakdown. If you hit an animal you are on your own unless you have full comprehensive insurance then the insurance picks up the tab. So their label is misleading and deceptive I won't be paying for their total care anymore. They just abandoned me without a word ( literally hung up on me ) they wouldn't even give me a number of a tow truck service from Ballarat to tow me home. In the end I managed to call a friend who texted me the number of a towing company from Ballarat who towed me home for the cost of $800 which I had to pay upfront. The bastards I paid them good money every year believing worse come to the worse and whatever happens and you are miles from home you'll get a free tow home because you believe total care is what it is supposed to be. And when I really needed them they just dropped me like a hot potato. Shame on you RACV for using a label on your roadside assistance which is deceptive . Its NOT TOTAL CARE at all. Very disappointed in the way I was treated and abandoned. Will be changing my roadside assistance membership to one who will really give me total care for anything including hitting a kangaroo in the middle of no where and getting vehicle disabled because of it.

RACV Total Care. After talking to people on the road about Insurance we were convinced that we should have RACV Total Care. Six months later, our son and his family had our car and van in Nambucca Heads. The car had problems the local mechanic could not fix. RACV to the rescue, towing car to Mitsubishi Port Macquarie and van to NRMA breakwall park Port Macquarie, and providing a car the equivalent to ours (Pajero) until ours fixed.

Its the RACV, we all know how good they have been for years and they seem to continue to excel.

Maybe its because when I need them it is an emergency or maybe it is because they are always friendly and happy to help.

What ever it is, they are just brilliant!

the amount of times ive needed these guys in emergencies is unreal,they always show up straight away i have never had to wait long and their service is fantastic,ive called them for all things from changing a tyre to flat batteries ,cant recommend them enough

too many experiences to count....RACV Total care is un-live-without-able, especially as my car gets longer in the tooth. . Thanks to all the mechanics and toweys who have helped me out over the years.

Approximate cost: $187

Every time i have used my racv membership has been a waste. I purchased total care so i could be covered in anyones car i was driving. I was failed many times with this promise. While driving my own car i was failed twice! Once i sat for 3 hours while waiting for a simple tow from the man who was so far away i could have walked to his shop & he didnt have a simple ford radiator hose on hand which is a pretty standard part! The 2nd time i was left for 5 hours because the local guy didnt want to tow me the 5kms home & instead told racv at the last minute he didnt want to do it & to palm it onto a company that had to travel over an hour to get me. Once the truck turned up racv had given them the wrong details (wrong registration number (gave my boyfriends registration number) wrong car colour (described as green when my car is white), wrong name (had given my boyfriends name) & wrong problem!(said my radiator hose had blown when it was infact my transmission line had failed)

thank you racv for starting my sisters car and for fixing the battrey in it and for toweing it back to a mechanie and for your kindness and for your short amount of time for makeing me wait thanks racv

Thankyou RACV for saving me! Forgot to get someone to start my car regularly when I went overseas and thankfully the RACV was there to restart my car when I returned to a flat battery!

A service every car owner needs. Always been very promt to come and when my car has failed. Towing services ect. Staff are friendly and helpful. Different roadside assistance plans to suit your needs. Racv also offer insurance and discounts for lots of popular tourist destinations.

After my car breaking down time and time again I finally signed up to RACV total care. Within 4 weeks my car broke down again, RACV got it going to get me home, then again 4 months later they came to the aide, they were so helpful, even towing my car just a few streets away. They were friendly, gave me great advice and spoke to me in a way I could understand (without all the car talk) I can't believe I didn't sign up sooner!! Thank you so much RACV life savers!

Approximate cost: $200

RACV What can I say about them. Friendly and helpful call centre staff when you ring them. When the man turns up he is very friendly and me being a young female who knows absolutely nothing about cars under the bonnet that is. Once he has had a look and worked out what is wrong then explains everything so I know what has happened he once had to tell me 4 times before I knew what was wrong and why it had happened.

Never have to wait long. I don't know about everyone else but I get a courtesy call from RACV to make sure someone came to me and had a look at my vehicle and to make sure I got home okay which is a very good thing shows they care about their customers and how they get on.

Never will have a bad thing to say about RACV.

Just keep up the FANTASTIC work ladies and gentleman.

I have had RACV roadside assistance total care ever since I got my licence and brought my first car. I have had to call them for help on more than one occasion and they have always been there quickly and been able to fix the problem with my car. Highly recommend roadside assist to everyone. It's great value for the price you pay. As well as having roadside assist, being a member of RACV gives you many discounts from insurance through to travel and shopping.

Approximate cost: $100 - $150

I had lost all steering in a multi level carpark. I called RACV and adviced them that the roof line was low and needed appropriate help. A small truck arrived and with a lot of effort by the guy we managed to get my 4wd out and onto the street where he was then able to load it onto the truck proper and brought me and the car safely home. All this in 35 degree heat and 2pm Saturday with lots of passing, sometimes unfriendly, traffic. The calmness under all sorts of stress was terrific. Well done to RACV

I've had to use them on a couple of occasions - getting stuck in a little country town after a part from the air-conditioning system fell off and damaged the engine - where they liaised with the local garage and got work completed, to having a total transmission failure in another suburb and being able to get towed back to home and to a repair place in a short time.

You never know when you're going to need help and having this service just means peace of mind.

There's nothing like the peace of mind when you're stuck at work 2 hours away and your wife is stuck on the freeway with 2 kids under 2. Knowing she'd be looked after and on her way home within an hour, like she was, very reassuring.

Approximate cost: $150

My wife and I were travelling in Western Australia and wanted to visit Mt Augustus. We left our caravan at Tom Price and drove down through Paraburdoo and along Ashburton Downs Road. At the Dooley Downs Road turnoff we had 145 Kms to our destination. In that 145 kms we had five punctures caused by sharp pieces of shale and used up all our plugs with one being unrepairable and limped into Mt Augustus camping ground after dark having driven the last 40 or so kilometres pumping up and driving five kilometres and then repeating the process on two tyres that were punctured but still had the pieces of shale partial plugging the holes. It was two days before anyone came along Dooley Downs Road and as they pulled into the campgroung they jacked up one of the rear tyres and plugged a hole in it so I was please that we were able to keep moving or it would have been a long wait.The owner of the Mt Augustus camp ground, a very spirited lady was especially good and allowed us to receive calls on her landline. RACV working with their counterparts in WA not only found where we could purchase tyres but also found a tow company who sent out a tray top and returned us to Carnarvon to have the tyres repaired and replaced and even a night's accommodation because we arrived after five and tyre shop was closed. It was a terrific experience and we will be keeping total care for future trips.

Approximate cost: $2000.00

This is one of the best things I could have for me and my wife. The kids and her got stuck a few weeks ago, but with a phone call she was able to get the help I could not get her because I was at work.

Love these guys, i got very good service when my battery died and i was on the side of the road, very friendly service would HIGHLY reccomend these guys. Very good quality!

As I have other insurances through racv they offered me this assistance at a bargain price, $80 annual, and having a pre2000 car once a year I need assistance, I.e run out of fuel, lock keys in car, they quoted time is always within as theirs always a van in the area, the driver offered me lift home and tow when he couldn't figure out the issue 2 jerry cans later, was just flooded and needed time but driver made sure I was looked after, above and beyond, and it helps if you are already at a shop broken down their lunch break doubles as assistance so they get thir faster, funny guys, did not make me feel like a true blonde at all

Approximate cost: $80

This Total Care is brilliant! Best money I've ever spent as I've had to call them a few times for tow trucks, flat battery, keys. They even pay for taxi to and from mechanic!

Would highly recommend.

I'm not in any way associated with RACV by the way.

Approximate cost: $200

today my husband had a flat battery. We called the racv, and i am not kidding they were here under 5 minutes. The problem was fixed under 10 minutes. The whole scenario from the call to being fixed was 15 minutes. In fact i would call this faultless service, i will make sure we continue every year to be a member

had to call for their help a few times and it took them on average 1.5 hours to arrive, the service was good through, once they had to tow our car and gave us a ride home. only bad experience was the battery guy who didn't change our battery properly, it got loose the second day, lucky me, it happened when I was waiting at the lights, not on the highway...

I have had to call the RACV a number of times over the past 15 years and only once have I had poor service - the older RACV mechanic was very condescending to me, being a woman he obviously didn't think I knew a thing about how my car had been running, despite driving it for 12 years! Every other experience with RACV has been fantastic though and the mechanics and tow truck driver have been very friendly and helpful. Such a comfort knowing I can call them at anytime if my car breaks down.

i feel really safe knowing that i can call them up to help me out. i had to have them swap a flat tyre off my car and they arrived so quickly! they talked me through everything - as a person whose not very car literate! - and it didn't cost me a thing because i was registered with them.

I've never had a problem with these guys. I had to use them this weekend for a flat battery and the guy was pleasant and helpful. A small issue was that I am currently living 100 metres on the wrong side of the line that separates city from country so he couldn't help with replacing the battery.