I have been a member for just on a year now and could not recommend Total Care high enough, for a yearly fee probably slightly higher than a standard one off tow the potential savings are enormous! I have had numerous tows and even keys cut at no cost to me (I believe they cover up to $350) I have occasionally had to wait 2+ hours but nonetheless they always show up. If you are like me and get around in old cars its a must have!

Approximate cost: $300

To whom it may concern, my membership number is 4236640, I a writing express our gratitude for all the help we received recently when our vehicle broke down, the staff although extremely busy went out of their way to help and support us in our hour of need and most importantly did what they said they would making it a very pleasant experience dealing with the team, their compassion and thoughtfulness was outstanding. All I can say is thank heavens for total care and the ream that man it.
LINDSAY GORDON.

WARNING! I have been a member 51 years and have never had a call out. My daughter can use the service on one vehicle which broke down out of Nhulunbuy,NT, without phone coverage and accepted a tow to a diesel workshop instead of leaving it to be trashed and burnt out. Because she did not contact RACV to arrange towing, she could not apply for up to $2,400 for accomodation and hire car. So READ the fine print. I pay over $4K to RACV Ins for home and contents and 4 vehicles. I will be shopping around with n future.

I would not recommend RACV Total Care for towing if you live in the bush or travel regularly in it unless you have anything short of full comprehensive car insurance on your vehicle. Beware "RACV Total Care" does nothing for you if you hit a Kangaroo a 100 kilometres from home in the bush and it incapiciates your vehicle. I was 120 kilometres from home on the Sunraysia Highway going to St Arnaud at 15 to 7 am in the morning I struck a kangaroo at 100 km an hour and it disabled my van so I couldn't drive it anymore. Called Roadside Assist for tow back to Ballarat had only third party insurance on my Van but paid nearly $200 a year for full total care for all 3 of my vehicles only my wifes car is full comprehensive insured. I was told by the very helpful !! RACV receptionist after reviewing the insurance policy that I had on my van that I was not covered for accident disablement even under RACV Total care roadside assist. All along I was under the impression total care was just that total care covers you for everything and anything so if your vehicle is disabled 100 km from home you get a free tow home NOT SO ! They only tow you home for free in event of mechanical breakdown. If you hit an animal you are on your own unless you have full comprehensive insurance then the insurance picks up the tab. So their label is misleading and deceptive I won't be paying for their total care anymore. They just abandoned me without a word ( literally hung up on me ) they wouldn't even give me a number of a tow truck service from Ballarat to tow me home. In the end I managed to call a friend who texted me the number of a towing company from Ballarat who towed me home for the cost of $800 which I had to pay upfront. The bastards I paid them good money every year believing worse come to the worse and whatever happens and you are miles from home you'll get a free tow home because you believe total care is what it is supposed to be. And when I really needed them they just dropped me like a hot potato. Shame on you RACV for using a label on your roadside assistance which is deceptive . Its NOT TOTAL CARE at all. Very disappointed in the way I was treated and abandoned. Will be changing my roadside assistance membership to one who will really give me total care for anything including hitting a kangaroo in the middle of no where and getting vehicle disabled because of it.

RACV Total Care. After talking to people on the road about Insurance we were convinced that we should have RACV Total Care. Six months later, our son and his family had our car and van in Nambucca Heads. The car had problems the local mechanic could not fix. RACV to the rescue, towing car to Mitsubishi Port Macquarie and van to NRMA breakwall park Port Macquarie, and providing a car the equivalent to ours (Pajero) until ours fixed.

Its the RACV, we all know how good they have been for years and they seem to continue to excel.

Maybe its because when I need them it is an emergency or maybe it is because they are always friendly and happy to help.

What ever it is, they are just brilliant!

the amount of times ive needed these guys in emergencies is unreal,they always show up straight away i have never had to wait long and their service is fantastic,ive called them for all things from changing a tyre to flat batteries ,cant recommend them enough

too many experiences to count....RACV Total care is un-live-without-able, especially as my car gets longer in the tooth. . Thanks to all the mechanics and toweys who have helped me out over the years.

Approximate cost: $187

Every time i have used my racv membership has been a waste. I purchased total care so i could be covered in anyones car i was driving. I was failed many times with this promise. While driving my own car i was failed twice! Once i sat for 3 hours while waiting for a simple tow from the man who was so far away i could have walked to his shop & he didnt have a simple ford radiator hose on hand which is a pretty standard part! The 2nd time i was left for 5 hours because the local guy didnt want to tow me the 5kms home & instead told racv at the last minute he didnt want to do it & to palm it onto a company that had to travel over an hour to get me. Once the truck turned up racv had given them the wrong details (wrong registration number (gave my boyfriends registration number) wrong car colour (described as green when my car is white), wrong name (had given my boyfriends name) & wrong problem!(said my radiator hose had blown when it was infact my transmission line had failed)

thank you racv for starting my sisters car and for fixing the battrey in it and for toweing it back to a mechanie and for your kindness and for your short amount of time for makeing me wait thanks racv