Hi Rachel, Thanks for taking the time to pen a review with such positive comments after your recent first visit to out salon. I'm glad to see you took advantage of our 'web site' NEW CLIENT $20 GIFT VOUCHER which helped to reduce the (already competitive) price of your first haircut with us. Watch your letter box for another pleasant surprise in the mail which is our 'thank you' gift voucher that you can use on your next visit with us. We look forward to seeing you again soon. Regards, Pam Lavender (salon owner)

Hi Trina, I'm so glad you enjoyed your recent visit for a cut and colour. I'm really sorry you weren't 100% happy with the last haircut you had with us, but as the stylist you had on that occasion is no longer with us I'm happy that you were able to try someone else and be 100% happy this time. Always remember our guarantee: If you are not completely happy with your hair we'll do it again for FREE! so please don't ever feel uncomfortable about letting us know if we haven't quite met your expectations and we'll pull out all stops to make sure that we do. Regards, Pam Lavender (salon owner)

Hi Nicole, I was so pleased to see your lovely review, as occasionally (as has happened just recently) we don't get it exactly right for all our clients and then we have to do our very best to put it right, PRONTO! As you know we guarantee all our work, so in the unlikely event, any time in the future you are not completely happy please let us know ASAP and we'll do our best to sort it out for you. Thanks again for the review and I'll pass it on to Rachel and the girls. Regards Pam Lavender (salon owner)

Hi Shazz, thanks for the positive review and I'm glad you were able to take advantage of the new client $20 discount. That special offer voucher can be found on our web site and on the 'Word of Mouth' listing, so please tell all your friends about our FIRST TIME VISIT offer, and our regular clients get rewarded too as every 8th visit is FREE (conditions apply). Looking forward to seeing you again soon. Regards, Pam Lavender (salon owner)

Hi Janet, thank you so much for your lovely review, and I'm so glad you appreciate our VIP reward system which gives our valued regular clients (just like you) the FREE reward services they deserve, as a thank you for their continued loyal custom. As a consumer myself I often get annoyed when I see all sorts of bonus incentives, offered by some businesses to entice NEW customers, BUT they often overlook (and sometimes over charge) their existing customers. Being a local business it is imperative that we demonstrate our appreciation of our loyal regular salon clients, because they are the very people who keep our small local business going, so thanks again for your continued support of our staff and our salon. Cheers, Pam Lavender (salon owner)

Hi Morag, Thanks for the lovely review. I will make sure the girls read it too. See you again soon. Cheers Pam

HI Sharyn, We so appreciate it when clients take the time to tell us how happy they are with what we do for them. Sadly, sometimes the girls only get to hear when something goes wrong, and in our very personal industry, unfortunately sometimes it does go wrong, and of course we want to hear about that as well so we can put it right, immediately. I will make sure the girls read your lovely comments, and thanks again for taking the time. Cheers, Pam Lavender