The Baby Gallery

Love the customer service, very helpful staff member. best quality and very nice modern products :)

Approximate cost: $5000

Baby gallery has the most sarcastic and rude staff of any baby shop I've ever stepped foot into. My gf introduced me to the store a few months back, indeed they have a massive range but their service was such a let down we just left. The story is simple. My girlfriend and I were shopping together for big items - prams/ cots and car seats as both our babies are due around the same time. We were hoping to get a good deal together during the EOFY. When we approached the staff they were like, 'oh you guys are cheating' - as in we were combining items together into one. I rolled my eyes and asked to speak with the owner as she was floating around. She was very fixed on pricing and would not budge so we left.

This store is amazing and the store owner, Mary is so compassionate and wonderful. I purchased over $2000 from Baby Train while I was pregnant. I had purchased a baby capsule and hadn't planned on purchasing a car seat however the sales lady suggested I do. I wish I hadn't. My baby girl arrived healthy however after a month she was a bit "floppy" as the doctor said, however thought she would get better. After that we have had issue after issue and my baby has not improved much and is developmentally delayed. She can't sit or hold her head up amongst other issues. My husband passed by Baby Train to purchase something else and told Baby Train about her medical issues and that we required a rear facing car seat as she cannot sit in the forward facing car seat that we had purchased. He was advised that they would exchange the car seat for a rear facing car seat. So I travelled to Baby Train with the car seat that we had, over 30 kms from my house where I was told that they wouldn't exchange the seat as it was over 30 days since I had purchased it which is their policy. All they said was that they were sorry and that they would advise all their staff of their policy since we had been told otherwise. I left extremely upset considering how hard everything has been with my baby girl and to have travelled all the way to Moorabbin, when I don't have the time or the energy for useless trips. And I was stuck with a car seat I couldn't use. One of my girlfriends called to speak to the owner of Baby train within an hour and he wouldn't even take her phonecall. We couldn't believe that he didn't have the courtesy to take a phonecall. This same girlfriend had purchased her baby furniture and products from Baby Gallery in Clayton and she asked the owner Mary if she would exchange the car seat. And she said yes. I exchanged the car seat and now have a great rear facing car seat. Mary was amazing and so compassionate. I couldn't believe that she exchanged it despite the fact I had purchased nothing from her store and that she would make no money on the car seat that I exchanged. What an amazing woman and business. I won't be purchasing anything from Baby Train again. Mary and Baby Gallery is the only business that I want to buy my baby girl's things from. Thank you Mary..

Wow!! Amazing range of products, amazing value, fantastic layout and friendly and helpful staff members.
I have purchased many of my big ticket items from this store! The staff members are willing to help and regularly offer to answer any questions. They know their products and give honest opinions along with ratings and product information.
Such a large range of products at this store and the layout is very practical. The walk around the store is fantastic as it displays many products in use as well as stocked areas. Recommend going here to purchase and to learn about what's needed for a new baby.

I recently bought a pram from Baby Gallery. I must say I am very impressed by the products they stock,ability to price match and the service. Mary is excellent at customer service and values her customers greatly. She is also excellent at guiding a new parent through the zillion baby products. I loved they way I was treated here and would highly recommend this shop to buy baby stuff. The place is a warehouse and so prices are cheaper or at par with other biggies like baby bunting. However, I would recommend shopping around and then ask them to price match and get a better deal for yourself.

Approximate cost: $600

I love those prams available here. They look stunning and user-friendly. I will definitely go back here next time to buy the stuffs for baby. Love the lady at the front desk, she was very helpful to me last time.

Huge selection here, was a little overwhelmed at first! After finding some help i managed to pick up what I needed and even a few little extras along the way. Definitely think this store will be my new go to for newborn gifts etc!

I often come to this shop when I need things for my baby. They have an excellent range, from bottles to cots, from clothes to car seats. Their prices are very competitive.

The Baby Gallery is THE first place to shop for your baby goods. The customer service I have experienced every time I have visited and even phoned the store is unmatched. Their prices are fantastic, their staff are always friendly and ever so helpful as they are all knowledgeable on the products they are selling. They are happy to assist in any way they can.

5 stars all around.

This place is excellent to go to as they really do have everything ! and alot of things on display to give you ideas.

My friends and I love this shop and have been shopping here for years. The owners are honest hard working people who go out of their way to help you. Beautifully presented immaculate shop.

this shop sell all baby and maternity products in best cheaper price compared to the rest popular baby shop at the neighbourhood. staff all are friendly and very helpful. shop always have bargain section and some free sample of nappy to try on.

This shop is fantastic! They went out of their way to help us with buying everything we needed. They ordered the cot for us as we wanted a different wood stain to what they had in stock. I have since sent other friend here, and we all agree it is a great shop. It was such a lovely experience to shop there.

i went to look at a baptism outfit the lady let me try the outfits on my son first to see if i liked it, and after all that they had to get one made for me they told me it would be a week and it was it it is beautifully i cant fault it .

Approximate cost: $400

Excellent service (both before and after sale) and the biggest range of products under 1 roof. I've only bought the pram so far but will be going back for everything else!

Approximate cost: $1800

What a wonderful selection of baby items. I'm so excited, baby#2 on the way and I'm going to get a new pusher from here! I recently purchased a video monitor from these guys and it was much cheaper than other baby stores. The staff have been very quick to attend to our questions and are more than happy to show you how things work!

What a great baby shop. It is a nice big store with a great layout. Easy to get around and find exactly what your looking for. Staff are on hand to help with any questions and place orders. Prices are very competitive.

Fantastic. Stuff was great. Soon as I came in through the door they were willing to help me. Products are cheaper then other baby stores, and By far much more variety.

I live on the other side of town, And Im willing to travel down no problem. As I felt very comfortable there! As well as I think it has everything that you need when having a baby!

I like the way the stuff are so natural, And open. And they dont run after you to try and get you to buy from them. They are confident in their products and prices. And they have things in there that you wont find in alot of baby places.

Im sure that if you have any problem with the products, Ring them up and they will help sort it out. As a person who's Husband runs a business, Its not always the shops fault when things should come in. Im sure that when it does they would let you know. And if they forget which it can happen. Then just call up and chase it up!

Approximate cost: $859

We bought most of our baby furniture here and were extremely impressed with the price - they were the cheapest by far and we shopped around. They have an extensive range and there is nothing you can't find for baby in this massive store. The only downside is the staff - I placed an order on something that was meant to come in by the end of the week and didn't hear from them for over 3 weeks. I had to chase them up on numerous occasions as no-one seemed to know what was going on with my order!!! There seems to be a lack of communication between the staff as I then received 4 phonecalls in one day to notify that my order had finally arrived!!! Still - they are the cheapest baby furniture suppliers around so I guess you can't have it all.

Always a pleasure to shop here. I knew them when they were located in Oakleigh. The new super store is fantastic. We have bought all our major large purchase items with them. They are cheaper then other stores and provide you with great service. Always friendly and can offer advice if necessary, wide range of products and store well layed out for easy accessibilty.

After seeing this business mentioned several times on WOMOW, I thought I'd give them a call. I was about to buy a carseat for our toddler as baby #2 is on the way. A friend had told me about a sale that Baby Bunting were having but when I called The Baby Gallery, their prices were $10 cheaper anyway. When I got there, the sales lady was lovely and actually talked me into getting the model down from what I was going to (as the difference is minimal and price difference quite a lot). I also got a Coccoon for our Phil n Teds pram, some more sheets, and a mattress protector - all at very reasonable prices. Wish I'd known about them earlier - defintely worth visiting if you need to buy a few things or to some of the bigger items.

Baby Gallery in Clayton is a new store and it is a much better shopping experience than other baby stores. A huge array of products, well experienced & honest staff and a all round great experience. They also offer very competitive prices unlike the other stores. Highly recommended, we will definitely come back again.

We purchased everything for our baby here, the sales staff were very knowledgeable. The after service was appalling! They had several excuses as to why delivery could not happen at our agreed time. Our pram took 4.5 months to arrive. Everytime we contacted them, we were told it was arriving next week. They never return calls, or follow anything up for you. Very disappointing, considering we spent a fortune in this store.

Approximate cost: $3000

We shopped around for prices but Baby Gallery were the best by far on price and range. The girls I dealt with were all very helpful and knowledgeable, seemed to be mostly young Mums themselves so able to give great advice. We bought pram, cot, furniture and car seat from there and were able to pay it off over several months. I would highly recommend them and have done to several friends.

Went to Baby Gallery twice before making our major purchases. Served by two different women and on both occasions they were fantastic. Very friendly and helpful for someone like me who is a first time mum with little idea of what i REALLY needed to buy and what i could do without. They didn't pressure us to buy anything and were honest and told us if they thought things were a waste of money. Huge range, better than any other of the big chain stores and their prices were cheaper than any other store i could find. We ended up saving about 20% off most items as they regularly have things reduced. Overall fantastic, highly recommend them!

Approximate cost: $2000

I've heard that Baby Gallery is cheaper than most of its competitors so it was very comforting to know that I've heard right. I first browsed through their selection of cots and it was at least $30-80 cheaper for a known brand. Though, the smaller items were much the same as the other store, maybe a few dollars less.

Approximate cost: $>$1500.00

My wife and I drove up from Sale to buy all of our baby needs in Melbourne. A friend had recommended that we try the Baby Gallery, as they had nothing but good things to say about them.
We have now bought all of our baby furniture and needs from the Baby Gallery. We have found the owners (Mary and Theo), and all of the staff there very, very friendly. They are so helpful and make you feel very welcome, and that you are more than 'just' another customer.
We had a minor mix-up with a mattress, and the staff there could not do enough to put things right for us as quickly and efficiently as possible.
I will definently be shopping there again for our next bub!

The second you walk into The Baby Gallery, you are overwhelmed with variety and choice of baby products. Being a first time mum I was given excellent advice regarding products and essentials. Staff were very well presented and very extremely helpful, made me feel very special as a customer. I also found there prices to be some of the best in town! Thank you to all staff and management of the baby gallery, for all your help. I will be back for your warm and friendly service. Keep up the good work and beautiful store.

My experience relates to customer service which is there none of their a baby gallery. They are too busy to call customer to inform them that their pram is not ready when their baby has already arrived. It is meant to be a pleasant experience when buying products for a new born and this is not one of them. i will be letting as many people as i know not shop their. You have no idea how un happy i'm with the level of service. and to give an excuse that we are too busy is crap. I was in there today and they would have lucky to have 2 people in the store. And yet their is no time to call customers that have spent 800 on one item.
Not good enough. I will let everyone i know not to buy from baby gallery!!!!

Approximate cost: $800

Fantastic one-stop-baby-shop! The staff were very helpful and I made some great savings. I was impressed with the range of stock and their displays were brilliant. I would recommend this shop to everyone. Loved it.