The Drain Man

4.7
based on 177 reviews

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177 reviews about The Drain Man

20 Sep 2017

Jaimes & Rich, 2 Friendly tradesmen that are punctual, explain what they are about to do, then do a neat job. Service with a smile. Great guys! Highly recommend!

The Drain Man 02 Oct 2017

Good Morning!
Thanks so much for providing us with your fantastic feedback about Jaimes and Rich!
We are glad they both communicated with you efficiently and got the job done at a high standard.
Thanks again, Jaimes, Rich & The Drain Man team.

18 Sep 2017

Jo called me back after my online enquiry and quoted me a price a bit more than my last quote for CCTV and fix of blockage/hour. I've got additional reasons why I needed someone who'd give me reason for a lot of confidence. She spoke easily around the couple of issues I raised, and so I decided to give them a go. Brad called back and explained the $150 credit card deposit system and without being asked he confirmed the details I'd put forward online (particular to me), and his easy manner also helped. Rhys did our job and he did everything right. He seemed totally on top of the understanding that transparency at every step is very meaningful where you have to pay for a service, he had a great manner. I was very very happy and relieved at everything. Thanks very much. When my kid got home having been shopping at the op shop I was told the money I'd spent was perhaps a bit steep, but I explained that the peace of mind provided by the diagnostics, and even being given the footage, is something valuable in the longer term, showing us looking after the place and keeping ahead of things.

Approximate cost: $495

The Drain Man 02 Oct 2017

Good Morning!
Thank you very much for taking the time to provide us with your great feedback!
We are so glad that Rhys could talk you through each step of the job and successfully get the drain clear and working flowing as it should!
Thanks again, Rhys & The Drain Man team.

31 Aug 2017

Was very satisfied with service, and would not hesitate to recommend The Drain Man to others. We've had a recurring drain blockage problem due mainly to tree roots. Shane, the drain man who came out, was incredibly efficient, friendly and informative. He not only promptly rectified the problem, but was very approachable. Ready to answer all questions and ensured I understood the situation. Even gave a permanent solution to the problem, incase it should happen again. Probably would have saved a lot of time and money, if we'd used the drain man services at the onset of this problem, years ago.

The Drain Man 02 Oct 2017

Hi Cathy,
Thank you so much for your great review of Shane & The Drain Man.
We are glad we could clear the issue of Tree Roots growing into the drain!
Thanks again, Shane & The Drain Man.

verified email - 30 Aug 2017

Todd was punctual, courteous, informative. His news was not particularly good, but was expected, & delivered with a degree of empathy, which was very much appreciated. We would gladly commend Todd to any potential client. He is an excellent ambassador for his Company ( The Drain Man). Bruce Waters

30 Aug 2017

I had a blocked storm water drain that was flooding my front yard and each time it would rain slowly encroach towards my front door.
I decided to call The Drain Man after hearing numerous times the commercial on 3AW.
Shane arrived on time and got straight to work. He did not stop until he had located the issue and was more than happy for me to regularly speak to him and see how he was progressing and he would show me what was going on underground with his camera. He had all the right gear, excellent knowledge and did not mess around.
A very honest and hardworking guy that fixed my problem.
For reasons best known to my nine year old daughter, she loves the drain man commercial on the radio. For her it was bigger than Christmas Day that the Drain Man was coming to our house. She expected some sort of celebrity and although she was a little disappointing that Shane did not actually speak like the guy does on the commercial, he was good enough to make time and talk with her and show her what he was doing. This made her day.
Thanks Shane.

Approximate cost: $600

The Drain Man 02 Oct 2017

Good Morning Geoff,
Thank you very much for taking the time to provide us with your great feedback!
We really pride ourselves on providing customers with the best solution to fix their drainage issues.
Thanks again, The team at The Drain Man.

24 Aug 2017

I would have no hesitation in recommending The Drain Man's services. Not only were they competent and thorough, but they did the job whilst respecting that they were in our home and everything that comes with that - proving what great service and professionalism.

The Drain Man 27 Sep 2017

Thank you for your great review of The Drain Man & our services!

verified email - 21 Aug 2017

Sam did a great job for us and now the drain is completely cleared, Although the price is a bit high but it definitely worth it, good job Sam!

Approximate cost: $650

The Drain Man 23 Aug 2017

Hi Bin!
Thanks very much for your kind words and great review of Sam.

verified email - 14 Jul 2017

We had sewer problems and after several failed attempts to unblock the drain ourselves, we were advised to call The Drain Man which was the best decision we made. The process of the works and pricing were clearly explained beforehand. On the day Shane came out, he was courteous and professional and allowed me to watch the camera vision to see what the issue was. He unblocked our drain and has provided us with a repair plan if we decide we want to go ahead with it. We were very pleased and highly recommend The Drain Man. Thank you to Shane, Brad and all the staff at The Drain Man.

The Drain Man 17 Jul 2017

Hi Carmen & Joe,
Thank you so much for your great review! Shane was delighted with the feedback we received from you Friday afternoon from your phone call to our office. We are so glad we could clear the blockage for you. If you have any questions about further works needed, please don't hesitate to call us.
Thanks again, The Drain Man team! :)

verified email - 07 Jul 2017

I live in Lara and I have had issues with my toilet and shower for years, getting the same plumber out to fix it 3 times now. Well he said it was fixed. When it happened for a 4th time, I cracked it. I then heard that annoying add from The Drain Man on 3AW and called them straight away. Best decision ever!

The plumber came out fixed the issue and gave me a long term solution! I suggest if you have an issue with your plumbing CALL THE DRAIN MAN FIRST.

05 Jul 2017

I had The Drain Man out to my property in Rosebud yesterday and cannot reccommend them higher if I tried! -Upfront pricing!-They arrived on time! -And my completely blocked and overflowing Sewer I found out was being caused by Tree Roots. It got cleared and I was provided with a solution to reline the drain without digging! (I thought digging was the only option, how silly!) I'm getting the relining done next week and can't wait!

The Drain Man 05 Jul 2017

Hi Ruth, Thanks for your great review!
It is very surprising what you can find in a drain! We are glad we could clear it and provide the relining solution to you! See you next week!
Thanks once again, The Drain Man Team.

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