The Original PC Doctor

4.9
based on 162 reviews

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162 reviews about The Original PC Doctor

02 Feb 2017

Great service, Peter provided excellent service in restoring data (as far as possible) from a corrupted drive and replacing with a new drive. He provided a clear explanation of the options, risks and possible solutions. He arrived when he said he would (a much appreciated trait). Overall very satisfied.

Hi Rory, we're delighted to learn of your experience with Peter. Thank you, The Original PC Doctor.

03 Jan 2017

I recently had a computer repaired from the PC Doctors and i was more than satisfied with the service. Mark the technician was a pleasure to deal with and had the computer running better than when I bought it from my local computer shop. I can recommend this service based on my experience.

Hi Mike, we're thrilled that you enjoyed your experience with Mark. Thanks for posting your review, from the team at The Original PC Doctor.

28 Dec 2016

Had Daniel out today he was fast worker and fixed all my problems on the computer, thanks PC doctors I will call you next time I get stuck

Hi JRS, we're glad Daniel provided you with the first class experience that you deserve. Thank you for your review, The Original PC Doctor

23 Dec 2016

Thanks Guys! Simply stunning service from the pc doctors. My computer wasn't booting and within a few hours a technician was at our front door and got us out of trouble in no time. We have used them a few times over the years and we have always been plesantly surprised with the service. I would recommend the service as they are prompt and polite to deal with and the prices are very resonable to. Mrs R. Taylor

Hi Rhonda, thank you for your glowing feedback. Customer satisfaction is very important to our business so we're glad that we provided you with a memorable experience. Thanks again, The Original PC Doctor.

22 Dec 2016

Dear Sir/Madam,

We wish to record our sincere appreciation for the help we recently received from Peter. When we thought all was lost with our computer, Peter in his calm, professional and supportive way fixed it for us almost overnight. The cost was entirely reasonable and worth every cent. We now have a perfectly working computer again.

Please be assured that we will always visit you should we need help in the future.

Kind regards,
Ron and Julie

Hi Ron and Julie, we're pleased you enjoyed your experience with Peter and the team. Thank you for posting your positive review. Best wishes, The Original PC Doctor.

verified email - 02 Dec 2016

Fixed my problem quickly. Easy to deal with and very happy with the final result. Got my out of a problem fast!

Hi John, were glad to hear your positive feedback, if there is anything else you need, please dont hesitate to get in touch. Kind regards, The Original PC Doctor.

verified email - 13 Oct 2016

We are having trouble setting up an email and The PC Doctor is currently helping us with our problem. Will finalise review once the issue is rectified.

verified email - 27 Sep 2016

We used PC doctor when my Macbook Pro stopped working. After over two weeks we finally we advised that the logic board needed to be replaced. The cost was ridiculous, especially after what we had already paid to just get them to look at it. So we decided to get them to just back up the hard drive and in the interests of time, purchased the hard drive off PC doctor at close to double the retail value, plus pay for the back up service. We did this because we needed the files asap. We were advised that this back up would take 2 business days. After several calls inquiring we learned that it hadn't even been looked at after 3 days. This was a massive inconvenience as we had taken leave from work to pick up the computer. But were advised it wouldn't be ready. A week later we finally got the laptop and hard drive back, via courier at our cost. With no acknowledgement of the lengthy delays and inconvenience caused. We had a lot of trouble getting in contact with the technician. We placed numerous calls and emails to try to get information. The people we spoke to in reception were unable to provide any information, and seemed to have very limited knowledge about computers (and we were only talking about backing up a computer). This made the whole process even more frustrating. I would not recommend PC Doctor.

Hi Jane, thank you for your feedback and taking the time to leave your review. We are very disappointed to read your review as quality customer care and transparency throughout the repair process are vitally important to us. Our organisation takes all reviews very seriously and we assure you that your valuable feedback is now with senior management. In the meantime, should you wish to have a further discussion we encourage you to contact us directly on 1300 723 628. Thank you, The Original PC Doctor

verified email - 01 Sep 2016

Hi there,

Just some quick feedback for you.

Mark has been awesome and provided excellent service on both the laptops he has repaired for my family.

Can you please feedback to him, that after my extensive discussions, numerous emails with MICROSOFT, they have agreed to reimburse me for the cost the repairs to my laptop!

WONDERS NEVER CEASE !

Hi Bronwyn, thank you for taking the time to post this lovely feedback on Mark and we're thrilled you loved the service provided. Thanks again, The Original PC Doctor.

verified email - 01 Sep 2016

Thanks for the rocket. John was terrific!!! He identified what was slowing the Mac down & rectified that. Now it runs like a dream. Well done guys. And thanks to John !!! Very happy with your service Cheers

Hi Martin, we're absolutely over the moon to receive your feedback on John and the team. Thank you and please don't hesitate to get in touch should you have any questions at all. Best wishes, from the team at The Original PC Doctor.

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