55 reviews about Twinkle Tots

28 Sep 2019

I’ve come to this store for five years and the love they have the best selection of baby goods. The ladies know there stuff and spend time going though it with you.
Prices a very good to.

19 Sep 2019

I ordered an uppababy rumble seat (which was hard to find the colour I was after as it got discontinued); Dana was great in locating one for me and organised delivery. The order was put in on a Thursday and I received it the following Monday. Great service, will be shopping here again!

04 Sep 2019

Have been to Twinkle Tots a few times for baby items and Jo and her team has always been very friendly and helpful with our needs. If they’re not too busy they’re always happy to have a chat and get to know you. Thank you for the lovely experience.

14 Aug 2019

We went to twinkle tots to purchase a pram for our first baby, we found the staff very helpful and friendly! Whilst we were there we found some great decor (woolen dinosaur seat). Very happy with the service!

verified email - 23 Jul 2019

Popped into Twinkle Tots Northcote for a quick browse and came across Jo the shop attendant who was super helpful. Her advice and knowledge on anything baby related was amazing !
Definitely shop here again.
Ps. My son loves his new Ferrari car !!
Thank you again :)

Twinkle Tots 23 Jul 2019

So happy to hear he loves his new wheels.
I bet dad is happy, too.

Thank you so much for your lovely message.
Jo

verified email - 24 Apr 2019

I have repeatedly tried contacting this business with no response ever. First just after placing my order at least twice by email and by phone no response to either. I have again tried sending emails to get assistance with an issue but still no reply. I have had my item just over a month and now it is unusable and I can not get a reply. I most definitely would not recommend this business and have no clue how they could possibly hold a good customer service award as there is simply no customer service whatsoever. A response or phone call would have been nice.

Approximate cost: $130

Twinkle Tots 26 Apr 2019

Hi Neville, I am very sorry but I really have no idea what this is about. I would really appreciate you calling the store today so that we can rectify the problem. I have gone through my emails and can't see anything from you. I truely have no idea what this about. Please call I would really like to assist and sort this out. Regards Dana 03 94822687

verified email - 01 Feb 2019

Excellent service with a wide variety of products. And their after service is fantastic. After having to clean my pram, i was having troubles trying to fix the back adjustment. I took it it to see what could be done and it was fixed in a matter of minutes. And a simple mistake on my part, i was not made to feel silly (although i did feel it!) instead just shown how to fix again.
I have bought a pram & portacot from here, as well as some other products. The service has been great every time.

07 Apr 2018

Service at Twinkle Tots is always above and beyond. Our pram (purchased almost 2 yrs ago) is happily serviced at and wise advice given freely! Play pen for busy toddler also appreciated so you can concentrate on the job at hand! Will continue to recommend Twinkle Tots

20 Feb 2018

Exceptional service. I bought an Uppa baby double pram here a few years ago and although I have been happy with the pram, the service at this outlet has been outstanding - immediate attention to any problems that have come up, I highly recommend this shop

verified email - 11 Dec 2017

To start with, the customer service I received at Twinkle Tots was exceptional. The ladies knew what they were talking about and were incredibly helpful. What really made my day being there was that they could interpret my 'exhausted, having a bad day, unable to speak coherently' babble and provide exactly what i needed (which was some on the spot pram repairs). I was really impressed. Finally to add, Twinkle Tots is a really lovely store to shop in with beautiful stock and products. Just lovely!

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