29 reviews about United Stone Melbourne

15 Sep 2016

Can not recommend them enough. Has to be the best service we have ever received. Thank you. What an amazing job. Completed in just 2 hours.

Approximate cost: $6000

verified email - 15 Sep 2016

Called a couple of other companies and honestly I don't think they took us serious as I didn't make a decision straight away. United Stone was the last to come out and see us. Kemal showed us a whole heap of samples and helped us pick something that matched our kitchen. Again we didn't make a decision straight away. We decided to go with United Stone in the end for afew reasons.
Professionalism, non pushy, and price.
I can't recommend Kemal enough. The compliments I get from freinds and family when they see our kitchen is awesome. Love it. Thank you Kemal.

Approximate cost: $5000

14 Sep 2016

We had our new bench top installed by United Stone and it looks fabulous! Kemal was so lovely and professional to deal with and really cares about providing a quality service. Kemal provided great suggestions on what we could with our kitchen and since installation he has followed up to ensure we are happy with the installation process and the end result. The trades guys were also a pleasure to deal with and provided tools and suggestions on how to assist in cleaning our benchtops. While the guys don't spend their time cleaning the benchtops (I completely understand why) after installation, it is just a matter of wiping over the tops a few times to get the natural shine come through. Thanks to all the staff at United Stone. We are excited about getting our splashback installed next week and would not hesitate in recommending you to friends and family.

Approximate cost: $5000

30 Sep 2015

I had stone benchtops and splashbacks put in last week. I could not be happier. From the first consultation to the install - I could not fault the service or quality. All my calls and emails were answered so overall I'm really happy and would recommend to family and friends.

Approximate cost: $5900

verified email - 09 Aug 2015

Very bad experience with United Stone Melbourne, stay away from them! We had a stone benchtop installed in Feb 2015. We noticed that there were 2 scratches or minor cracks (about 22 cm altogether) on the benctops after the installation guys left. We contacted them for the issues and they sent a man for inspection. The man came and said he could not do anything but will send another person to inspect the benchtops again. After that, I rang, sent sms & email to the company about the second inspection? Conclusion : when there is an issues needs to be fixed, they simply don't care.

Approximate cost: $3900

verified email - 02 Jun 2015

Very bad experience with United Stone, stay away from them if you don't want you furniture damaged.

On 2/03/15 United Stone installed a stone overlay in our kitchen in Lyndhurst. When they finished and we started going through the check list I noticed that the top drawer would not close properly, it would scratch on the top. When I mentioned it to the guys one of them opened the drawer and started banging it from the top real hard. I asked him to stop, he was damaging it, but he said I did not know how it works and how drawers are made.

When I tried to close the drawer later, it would still scratch. Moreover, now it would not close properly, the guy obviously damaged it by hitting it so hard. So they decided to polish the bottom part of the stone instead. After few minutes they asked me to try again. It would still not close properly, but now I was afraid he would damage it even further so I just signed the paperwork and paid the bill. They said that my drawer is crooked, this is why it would not close and it's the best they could do. When the guys left I managed to straighten it to the best of my ability so it closes much better now. But it still scratching so we put some sticky tape to protect it.

I contacted Kemal on the phone and in writing, few times he promised to come over, but he never showed up, it has now been 3 months. Once the payment is made they simply don't care.

Approximate cost: $3500

23 Sep 2014

Stone benchtops in kitchen, laundry and bathroom. Kamal was good to deal with, and also advised me of some good ideas. Everything went smoothly and I would use this product/service again.
Thankyou
Richard

Approximate cost: $5000

18 Aug 2014

We got stone benchtop put in last week we are soo happy with the way it turned out and very happy with the service and help we got while selecting colours. The installation guys were brilliant also. Very helpfull and always ready to answer any questions we had.A job well done and will be definitely recommending them to everyone.

verified email - 18 Mar 2012

From my experience, I would not recommend United Stone Melbourne. They have not been interested in addressing issues since payment in full was made. We had a stone benchtop and splashback installed on the 8th February 2012 and almost six weeks later, they still haven't done anything to fix the problems, despite my email and repeated phone calls. Once the work is done, final payment is required on the spot. You're left to clean up the mess they've made and it's only once you've cleaned the area, can you see the flaws. Within the week, I emailed the owner and supplied photos of the very poor workmanship. The edge of the splashback didn't meet the edge of the benchtop (out by a noticeable 1cm), the installers made a gash on the top of my stone benchtop (about 1.5cms long) and filled it with white silicone, glue residue was smeared up the walls and could not be removed, only one of the splashbacks had a bead of silicone, and one of the edges had another gash which wasn't filled. Their website talks about having a professional 'Specialist Stone Repair Technician' to repair chips and cracks - in my case, they just used silicone! Funnily enough, the last contact I had, someone was meant to come out on the 16th March 2012 - do you think they showed up or even rang - NO!

Approximate cost: $4230

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