From my experience, I would not recommend United Stone Melbourne. They have not been interested in addressing issues since payment in full was made. We had a stone benchtop and splashback installed on the 8th February 2012 and almost six weeks later, they still haven't done anything to fix the problems, despite my email and repeated phone calls. Once the work is done, final payment is required on the spot. You're left to clean up the mess they've made and it's only once you've cleaned the area, can you see the flaws. Within the week, I emailed the owner and supplied photos of the very poor workmanship. The edge of the splashback didn't meet the edge of the benchtop (out by a noticeable 1cm), the installers made a gash on the top of my stone benchtop (about 1.5cms long) and filled it with white silicone, glue residue was smeared up the walls and could not be removed, only one of the splashbacks had a bead of silicone, and one of the edges had another gash which wasn't filled. Their website talks about having a professional 'Specialist Stone Repair Technician' to repair chips and cracks - in my case, they just used silicone! Funnily enough, the last contact I had, someone was meant to come out on the 16th March 2012 - do you think they showed up or even rang - NO!

Approximate cost: $4230