VacuumSpot

4.9
based on 1231 reviews

Customer Approved
“We make customer
service a priority”

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1231 reviews about VacuumSpot

verified email - 06 Mar 2014

Genuine Nilfisk vacuum hose assembly. The item was ordered online, Vacuumspot accepts PayPal so there was no need to disclose my card details. Fast shipping, excellent service. Highly recommended.

Approximate cost: $75.00

verified email - 24 Feb 2014

Purchased Dyson Parts.
All ended up OK however the order was initially supplied incorrectly causing a further week's delay to the repair. Once notified, Vacumsopt acknowledged the issue on the first phone call and was rectified ASAP. Mistakes happen, the trick is to correct them with the minimum amount of fuss. I feel this was achieved by VacumSpot and I am a satisfied customer.

AlecN 24 Feb 2014

Thanks for the honest comment, we really try for 100% accuracy but every now and then a mistake does slip through the cracks. Proud we got it sorted quickly.

verified email - 21 Feb 2014

I had a new bag holder for our MIELE vac but couldn't work out how to fit it. MIELE recommended VACUUMSPOT. Alec had it fitted in a few minutes and I had to insist on paying! Thanks Alec for excellent, friendly service.

AlecN 23 Feb 2014

Thanks for the review and the tip :) My hometime beer was appreciated - Cheers

verified email - 30 Jan 2014

friendly, helpful to a mere-male; nothing was too much trouble and it arrived to my remote, rural location within two days!!

Approximate cost: $48.00

verified email - 23 Jan 2014

I have to say that the customer service from VacuumSpot is excellent. They went in to a lot of trouble to get the correct vacuum hose for me. Electrolux send them the wrong one three times. After me sending a picture of the hose required Alec went to work. I received the correct hose one today. I would recommend this company to my friends with out any worry.

VacuumSpot 23 Jan 2014

Hey thanks so much for the praise, I hope we can give just as great service to your friends.

verified email - 11 Jan 2014

I needed a new hose for my Vacuum Cleaner and in spite of me ordering it in the middle of the festive season it was delivered promptly. It also fits and works perfectly. Very grateful for the excellent service.

verified email - 13 Dec 2013

I contacted Alec after finding that my Wertheim vacuum cleaner hose had started to fall apart. After a few questions, he identified my particular cleaner as having an unusual part that Wertheim only fitted for a couple of years, and of course, it was not a part that was available as a factory spare...Alec was unfazed, and proceeded to modify the 'standard' factory hose with an after market part, and had it delivered within 3 days. To top it all off, the replacement hose appears to be of better quality that the original.

Top service, great knowledge and fantastic personal service. Refreshing to experience this sort of service in this day and age. Can't recommend Vacuum spot highly enough - well done guys.

Approximate cost: $60

Anonymous
11 Dec 2013

Awesome service in an afternoon and replaced filters using a pack with bags to save money overall.
Had planned to buy a $20 part for $4.90 from them, but with postage and the vac needing servicing it was a great option to go direct if you are in Melbourne. Worth calling them to get directions to find the location, and to check if you are hoping for same day service.
The service aspect charged labour and didn't do expensive unnecessary things eg I am happily not fixing the cord retraction, and another possible fix was also advised as not worth it though they could have charged another $130 for that.
Value honest service!
The vacuum cleaner now 'sucks' big time ie the suction is amazingly strong. Great job, thanks.
Noticed also that they appear to do work for some big retailers so they are doing the right jobs or would not keep those contracts.
By the way the online YouTube clips on how to reassemble things if you buy certain parts were also very helpful... Yes did thorough research before calling.

Approximate cost: $100

09 Dec 2013

I made an error with the original product I ordered. As soon as I contacted Vacuumspot customer service they cancelled my order and organised an immediate refund to my credit card.
I could not fault this companies service, and would highly recommend them.

Approximate cost: $52.00

verified email - 09 Dec 2013

Website is easy to use, range of quality products, excellent customer service. Searched for Vacuum Spare parts online and came across Vacuum Spot. I needed to replace my Weirtherm rod and floor head and they were so helpful in directing me to the correct parts I needed.

Approximate cost: $80

VacuumSpot 09 Dec 2013

Thanks for taking the time to leave a review, we are just so happy to offer advice if need be. Glad we got you all sorted.

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