Sounded good at first but turned out to be a terrible service in all respects. Would not recommend and use them again. Moved many times and this has been the worst, especially for a mid-range price. Could not figure out parking themselves in the morning. Spent more time carrying one chair at a time. Told them to take the heavier things at the beginning but didn’t listen. I had to move things to the truck myself as they took their time and chatted about their dinner last night. Con spent more time giving excuses and complaints about various things. Not serious about their job. Didn’t stack things well at all, a lot of empty over head space in the truck and storage. I would have to re-do some of it. Kept aggressively saying we know what we are doing to silence me. The customer paying for the job received a lot of aggressive negative attitude for telling them preferences and what would be best for me and it was clear they were doing a terrible job. Was not careful or respectful with my things. Dragging my things even though I told them not to. Found some goods damaged. Con then lied about having photos that it was damaged before saying he doesn’t have to show them to me. Everything was packed nicely and stacked for them to go, all they had to do was take things to the truck and stack it well but they couldn’t. They also refused to take boxes and tried to leave them all behind.

Approximate cost: $165

This company should be avoided at all cost, it is also not Australian-owned. They are only interested in taking your money in any way possible. My experience is the same as the many one-stars which I only found out after raising the case at VCAT. I just had a second VCAT hearing to add VBCS to the case because the VCAT admin did not give me correct information to ensure the management company is party to the case, despite clarifying three times. I had provided 19+ pages of evidence and supporting information but the lousy member said it was largely the OC fault despite showing VBCS has repeatedly superseded them many times and failed their actual duties as well as numerous retaliatory actions. The member gave no solid reasoning or any reference to the listed number of breaches. VCAT is a hit and miss and has yet again failed to protect people from this company who needs to be reported to the Business Licensing Authority to prevent more victims whether they are aware or not. Just know in six month our net assets went from 125K to -45K. If anyone wants to know more feel free to reach out anytime. Also report them here at the earliest - https://online.justice.vic.gov.au/cav-forms/generalcomplaint.doj