Vince is fantastic, i have had both glasses and sunnys made here, very helpful staff, fast reliable service

Approximate cost: $400.00

Great experience. Vince went out of his way to get me my glasses on time and to make sure that the script suited. Would highly recommend to anyone.

Having worn prescription glasses for 40 years, I have visited many optometrist and eyecare providers. However I was amazingly impressed with the thoroughness and care I received at Vince La Rocca.
On my first visit here they were so welcoming and helpful but not in a high pressure salemen way. I felt they genuinely wanted to help me. The eye test that was done on me was the most through one I have ever received. This was bulk billed through Medicare. The optometrist took plenty of time to examine, explain and give me options available to me. This was certainly not a get-em-in-get-em-out thing. I chose to have multi focal lenses and also disposable contacts.
The help and honest opinions of the staff in choosing frames were amazing and they spent much time with me explaining lenses and pricing and helped me choose in my budget. They worked out how to maximise my rebate on my private health fund. In the end the entire glasses and products were very reasonable and affordable.
12 months later I went back to replace my badly scratched lenses. Vince remembered my name and also my partner's name. He asked about my recent holiday and was very helpful. He gave me tips on how to prevent my glasses becoming scratched again and also cleaned my glasses and replaced the nose pads without any prompting from me. As a customer they also send imformative newsletters.
The quality is top notch however they are a little more pricey than the chain stores, but you do get what you pay for.
From the first visit to them 2 years ago to the present, the service I received is second to none. I cannot reccomend them more highly.

Have had the same staff for ages - family business and it shows! A little difficult to access but worth the effort. No fancy conjob "two for one" deals but just honest old fashioned service. Have the latest photographic methods to check for diabetes related eye problems.

Vince has the amazing ability to remember your name even after years. The service here is second to none and I would thoroughly recommend them to anyone.
Please don't mention the Richmond Football Club though :-).

James

Needing new glasses, I returned to this business after being happy with it in the past. I'm glad I did. Sometimes it's when things don't work out first time that you learn whether a commitment to customer service is for real or not. One lens in the new pair of glasses wasn't right; when I went back to say so, there was no fuss at all; a second eye test was done, and the lens replaced - at no charge. It still wasn't right; they worked in with my eye specialist to get the right metrics for my eye and provided a third eye test and lens - again, without fuss or charge. They were great, and I recommend them highly.

Approximate cost: $500

I needed new eye glasses, and was recommended to here. very happy with the service, professional staff with lots of knowledge and experience. got the glasses with in a week, very happy!!

Most professional and welcoming manner, staff excellent, very thorough consultation with explanations on every process. Would highly recommend.

What a refreshing change to go somewhere with knowledgeable staff that you can trust and who treat you with great respect. My eye test was the most thorough I have ever had and they had a great range of frames to choose from. The staff were very helpful with my selection and also very friendly. I will now be purchasing all my spectacles from Vince!!

Approximate cost: $260

I went in to get a standard eye test and came out needing glasses for reading and concentrated work. I was in shock to say the least. However the staff, from Michael who did the initial eye test to Vince who assembled my glasses and Katrina who fitted them and helped me choose them, the service was friendly,professional and exacting. Throughout every step everyone was kind and supporting. A particular heads up to Katrina who helped me honestly and expertly help me choose my frames-thanks :) As these were my fist glassed I really couldn't mark the value or the quality higher than 3 stars 'cos I don't have a comparison, however I will definitely choose to use this service again.

Approximate cost: $450