Buyer Beware – I had an absolutely terrible experience with this company!

I went with this company for my curtains for 2 reasons:

1. The woman who quoted the job, Ta, told me that the holes in the wall left by the removal of my old blinds would be filled in as part of the job (the other company who quoted were upfront and said they do not do this).

2. I wanted my curtains to be much wider than the window so that when the curtains are open they do not cover any part of the window and they cover the walls at the sides of the window. I was very specific about this when discussing my requirements with Ta. She quoted just under the amount of my other quote to do this so I went with her.

When the curtains were installed, neither of the above points were met. I was charged more to have the holes filled in and the width of the curtain poles and curtains are not long enough so now the curtains cover the edges of the windows.

I have contacted Ta multiple times and asked her why I have not been delivered what I asked for. She said I could get the curtains wider but it would cost more (hence she under quoted to win the job and never intended to meet this requirement). She has therefore lied to me and delivered curtains that do not meet my specifications just to get the amount of the quote under the other quote and to win the job.

The curtains were not installed correctly and I had to get another installer to fix the original installation.

They required that I pay the whole amount upfront so I had nothing to hold back should the job not be as I requested – which it was not.

There are no measurements on the quote so I can’t go back and say that the job was quoted incorrectly.

Plus she sent me another person receipt WITH THEIR NAME, ADDRESS, PHONE NUMBER AND CREDIT CARD DETAILS!!!

Absolutely terrible experience with this woman. She does not do what she says she will. She said she would come and sort the problems out but delayed multiple times and then sent an installer instead. I still do not have the width of the curtains I asked for.