Misleading selling tactics, faulty installation and terrible customer service

Apart from the initial measure and quote, everything was a downhill experience with Wynstan. I purchased over $23,000 worth of motorised blinds, flyscreens and Crimsafe and have had issues with all of the three, either due to poor installation or the products not working as they were marketed. Over the course of the last two years I have experienced the following with Wynstan:

1. Two-month delay in installation because customer service failed to notify me that the fabric I ordered was out of stock and didn’t give me the option to select an alternative.

2. Insufficient installers sent out to complete the install job, resulting in me having to be home on three separate days for installations, which on two of the days took over 10 hours. This is despite Wynstan knowing from the outset what the scale of the job was.

3. One of the installers negligently left a large Crimsafe beam leaning against my backdoor after the first installation day and didn’t inform me, so when the door was next opened the beam fell indoors, nearly injuring a family member and tearing a big hole in an internal wall. When I called Wynstan to raise this issue, they had the audacity to request I organise three separate quotes for the repair of the wall before they would pay to fix it. I eventually got them to agree to the quote I had, which was completely within reason.

4. Some flyscreens were incorrectly installed, leaving a gap between the window and the screen and allowing insects to fly in, defeating the purpose of the screens.

5. Front Crimsafe door was installed crooked, which meant it was difficult to open and shut, sometimes temporarily trapping us indoors.

6. Locks on two separate Crimsafe doors broke through normal use. These products are marketed as being super secure, yet the lock mechanisms broke without any force.

7. Motorised blinds were sold to us as only needing to be charged every 6-12 months, depending on use. Instead, have to charge them every 2-3 months and sometimes more often or they stop working. Wynstan came back to test one of the blinds and determined themselves that there was no issue, but I have since found out that customer service now advises installers to tell customers that the charge only lasts 2-3 months. If the charge doesn’t last the 6-12 months we were told at time of sale and initial installation, then the product is not fit for purpose. Wynstan is engaging in deceptive practice by restrospectively changing the estimated charge time to fit what their new testing has shown to the actual charge time.

Throughout the past two years, it has always taken repeated attempts to get answers from Wynstan customer service and lengthy delays in servicing. I would not recommend this company to anyone.

Approximate cost: $23000

Went to Last Drop for a late Saturday breakfast and was extremely disappointed with the service. After placing our order at the counter we waited over an hour for our meal - ridiuclous considering it was a breakfast wrap and eggs on toast. When I enquired at the counter at the hour mark as to why it was taking so long, the staff member I spoke to said she was preparing the meals right then, but I received no apology for the delay. The meals were good, but did not make up for the excessive wait.

Approximate cost: $15