two weeks ago we were due to fly with Tiger for the second time. I should have learnt the first time. Three hours before we were to leave for Sydney I received a text saying that our flight was cancelled and no reason for this. It also stated that they could not get us to Sydney that day. I rang and when asked as to the reason the person that I spoke to said that there was no reason that they could give me. I stated that I needed a complete refund and was told that would take up to 6 weeks. They did not have to wait 6 weeks for me to pay for my flight but I have to wait 6 weeks to get my money back. We had to book with another airline which cost us a further $600. That first phone call I was on hold for 2 hours before someone took my call. Since then I have made a number of phone calls and all that I get now is the money has been refunded to webjet who we booked through. Webjet say they are still waiting on Tiger. So maybe as sometime in the future I will see my money again. Will I fly with Tiger again...... NO!!!!!!!

Approximate cost: $300

2 two weeks I booked our flights through webjet. Like I have done many times before. Our flights to Sydney were cancelled by Tiger 3 hours before we where due to fly. Since then I have been fighting to get our money back. Between webjet and Tiger they just keep pointing the figure at the other. They are quick enough to take money from your credit card but then you have to wait weeks to get it back. To say that I am very disappointed would be an understatement. And you cannot pick up the phone to webjet it all has to be done over the net.

Approximate cost: $300.00