Very dissatisfied with the disrespectful attitude displayed towards us today. We are reasonable people and understand that problems can occur but would appreciate a phone call asap to let us know. However, to be left waiting in all day for installers who told us they would be arriving between 11 and 1pm is not good enough. 2 phone calls were made by us to check on status via a very offhand receptionist who said she would message the technician but didn't. Final call to them at 3pm to then be told by way of a lukewarm apology from [redacted name] that they wouldn't be coming today and the earliest they can do is next Tuesday. Poor service all round. Listening to the advert telling us how wonderful they are whilst chasing them down on this was particularly ironic.
We'll see what happens on Tuesday but will definitely be posting and putting round word of mouth reviews on the outcome.