I signed up with iinet over 2 years ago, I have had wifi drop out issues since signing on. I had spoken to their tech support often in that period and only now one of their tech support noticed that the modem provided to me doesnt support the ultrafast plan and there is even something on their website regarding this modem. Their plan cost more than their competitors, i was told to get a modem that supports myplan I have to sign up again as thats the only way to get that modem that supports the plan I'm on or I get my own modem and they will match a competitors price. Another option was they can send me a modem that will support my connection over ethernet only. They can't offer any other compensation for the issues I had over the 2 years because of their error. I spent 2.5 hours on the phone to 4 different people over the past 2 days.

Approximate cost: $154