I used Shelly Removals to move from Pascoe Vale to Diamond Creek. in July 2014. I had a mixed experience with this company. The quote was reasonable and the booking process easy. Unfortunately on the day, the truck did not arrive until 3 1/2 hours after I had booked it for! Numerous phone calls to the office resulted in only excuses and only vague promises that the truck would be there "soon". It was quite obvious that the truck had been double booked and we were the ones to miss out. It was very frustrating, had we known what the actual arrival time would be we could have left the house to get a few things done, but because of the vague promises of "soon" we were forced to sit and wait with not even the TV to watch as it had been packed!
In the end the office offered us only a very small discount that I did not feel was adequate for the inconvenience.

However, once the truck finally arrived, the 2 removalists were fantastic. Friendly, polite, extremely careful with our stuff, very fast and efficient. I can't say enough how great these guys were, they went a long way to removing (haha) the bad taste of the previous couple of hours.

I would used Shelly Removals again but probably make the booking for very early in the morning to ensure I was the first in line for the truck.