This is the second centre that I have sent my child to (the first one was sub-par on most service; quality and location).

Top Kids exceeded all my expectations for a childcare centre.

The staff are very attentive to their charges. The meals that are served are nutritious and appealing to children.

The monitoring of children's routines (eating; sleeping; etc.) are written up for parents to check to see if there are any concerns.

The ratio of children to staff is balanced and, the rooms are all very roomy; bright and provide activities for the children to participate in.

Approximate cost: $114

The power went out to most of the house on a wet and dark evening. Elise came out after 8pm (no callout fee); located the faulty switch on the fusebox and helped us to get a workaround in place.

She came back later to further inspect the source of the problem (which was not an easy job) and kept me informed of the progress of the work.

Elise was courteous; on-time (a rare thing for a tradie) and her prices were *very* reasonable for the time taken to assist.

If you need an electrician, there's really only one person to call "Redback electrical service".

Approximate cost: $60

I own a Holden car. After getting charged around $500 for a logbook service by the dealer I purchased the car from, I thought it's time to shop around and see if I can save some money and, get as good (or better) service.

I decided to give this outlet a try as it was conveniently close to work.

"Steve" the manager was very welcoming when I delivered the car in the morning. He asked what needed to be done today; were there any concerns with anything about the vehicle and, what time was it needed back.

When I went to pick up the car in the afternoon, the car was ready; it was working perfectly and, most importantly, the
price was well below that charged by the dealers.

When there have been problems identified, Steve has phoned me to advise what needed to be done, the urgency (must be done now; should be done within the next 3-6 months or, we should do this at the next service), and, the price for the repairs.

Since my first service there, it's the only place I will take my car for servicing.

Approximate cost: $370

I urgently needed to have some very minor work done on my car (to avoid getting pulled over by the police). I was not able to do the work myself due to lack of parts and lack of knowledge.

I took the car to GWH and explained what was required - for them, it was a 5 minute job (literally). I ended up waiting for 90 minutes and getting charged $35 for labour for the 5 minutes work.

The person who "assisted" me in getting the car booked in was surly and offered no smiles or warmth during our interaction. I wasn't made to feel like a welcome customer.

The quality of the work can't be graded. Given what had to be done, it either worked or it didn't. The problem was fixed.

For companies who should rely on customer service, this one falls well short of the mark.

1) the room was freezing. there was a heater turned on but it was inadequate for the size of the room.

2) the masseuse was not happy when I declined the offer of a "happy".

3) the quality of the massage was substandard.

Approximate cost: $70

1) Arranged for a tooth extraction - run of the mill removal. Was charged for a "surgical removal" which was not covered by my health fund. This was going to provide a greater amount of revenue than a standard extraction.

2) had to wait 20 minutes to be seen (even though I had an appointment).

Will *never* go to this surgery again.

Approximate cost: $200