We purchased my engagement ring from DI in Brisbane. Prior to purchase the staff were very helpful & friendly. However, once I had chosen & paid for my engagement ring, which did not fit properly (based on their measurements) the "service" became extremely rude. I was told to take my concerns to the head of DI, which when I phoned to speak with him, I was then told he had been briefed on the situation & had nothing further to add & refused to speak with me.

Two years on when looking at getting a wedding ring to match I reluctantly went into a different DI branch as figured since I brought my engagement ring from them they would probably be the best place to match a wedding ring with. The woman who served me (store manager) acted as if I was wasting her time, even though I was getting married in two months time & definitely needed a ring(!) and brought my engagement ring from them (which wasn't cheap). After every other store I went into was falling over themselves to help me, this was the rudest experience I have had when organising the wedding. I would NOT recommend DI to anyone. While their before sales service for engagement rings appear great (wedding rings are obviously not a priority), there after sales service is appalling / non-existent.