Had a faulty front-loader and when check out the fault was discovered. I was physically shown the fault on the machine and told the best solution. Instead of getting me to pay for a costly fix (and for the machine to only last a couple of years), it was suggested that I buy a new washing machine instead and was given suggestions on a good washing machine in the price range I wanted. It was a flat call out fee of $40 so no hidden cost or hourly rate. Would call them again of I have any more problems (not for a few years I hope!). Great service!!