Reviews by BelindaK

This review is for Cactus Jack's Bar & Grill, Shailer Park QLD

verified email - 18 Jan 2009

***See my bad experience at Gilhooley's first!*** We went here after being told to 'get the f**k out' by a manager at Gilhooley's. Cactus Jack's could not fit us in for 45 mins and we had to leave around then. We explained we were on a Hen's night and had just been treated appalling bad by the manager at another restaurant across the way. The maitre'd came over and said he had found us a table and we were seated straight away. The drinks waiter was upon us immediately and you pay as you go so no fights at the end of the night of who drank what etc... they were pretty reasonable too. About $9 - $10 per cocktail! and about $3.50 for a softdrink. The food was delicious and was served within 15 to 20 mins even though the venue was pumping and full to the brim with people. All the staff were relaxed and happy and friendly to each other and the patrons. There was not a sad person in the place and even the patrons kept coming over and saying congratulations to our Hen! She had a fabulous night and we paid compliments to the manager Chris who was also very lovely and he gave our Hen a big hug and kiss! And Mathew and Tom and Sam, and I can't remember all their names sorry but you guys are the best.

If you really want a great night out - go there. 6 of us ate for $100!!! what more can you ask for really!!!

I really liked the friendly fun atmosphere. The staff were fantastic and the food was to die for! Even if you are not a mexican fan the salads and other meals are for you! Nothing spicy if you don't want it! The prices were very reasonable and the menu was diverse.

We even got a free shot at the end of the night (though not sure everyone does) but what a great night for our Hen!!!

Love it and recommend it and just can't get enough of it!!! Go there!!!

Approximate cost: $17-$20

This review is for Gilhooleys Steakhouse, Loganholme QLD

verified email - 18 Jan 2009

I will start with rude manager...that is bad when the manager is rude Especially when you haven't even been seated yet. They didn't have a booking we made 2 weeks prior for my friend's hen's night. She didn't even say sorry. She tried to put us in a corner when there was heaps of other tables free so when we asked to be seated outside as per the original booking she complained and stalked off. When one of the other girls made an apology to her about being a little rude because of the booking being mixed up the manager told us that this could not be fixed and we were not welcome and to 'get the f**k out'. I could not believe that she had sworn at us. We were all sober and calm and this woman had told us all to get out...please read our rating on Cactus Jack's who actually made room for us !!! This place is terrible and I will never go back there again. Do not ruin your night!!!

****UPDATE: I wrote a complaint letter to the owners of Gilhooley's and they got back to me within 2 days. The venue manager got back to me from Gilhooley's Loganholme and apologised and assured us that this was not the norm. The General Manager stepped in and also the Venue Manager of all of Gilhooley's and offered us vouchers to use at any Gilhooley's we chose. We went to the one in the City and it was fantastic though the music was very loud so not a family thing - I will still never go back to the Loganholme one because it was just terrible but the one in the city is pretty good***