DanniP

Called plumbfirst to repair a hot water service, was told about the call out fee, no problems, plumber arrived on time, told us of the part that needed replacing and quoted us $450.00 for a $30.00 part (understand he needs to charge for labor) part he replaces doesn’t fix the problem, was then told it could be something else which he quoted $800.00 to fix but couldn’t tell us that it was actually going to fix the hot water service so he then quoted us for a whole new unit plus labor etc. $3850.00 decided to get other quotes, job done with another plumber (whole new unit and labor) for under $700.00. For the same brand and unit plumbfirst were quoting!!! Plumbfirst still robbed us of $450.00 for a part that didn’t fix the issue and is now in the rubbish along with the old hot water service. STAY AWAY FROM PLUMBFIRST, just out to take advantage of you and rob you of your hard earned money. Seriously who can charge $3k for an hours work???
This matter will be taken further.

Called plumbfirst to repair a hot water service, was told about the call out fee, no problems, plumber arrived on time, told us of the part that needed replacing and quoted us $450.00 for a $30.00 part (understand he needs to charge for labor) part he replaces doesn’t fix the problem, was then told it could be something else which he quoted $800.00 to fix but couldn’t tell us that it was actually going to fix the hot water service so he then quoted us for a whole new unit plus labor etc. $3850.00 decided to get other quotes, job done with another plumber (whole new unit and labor) for under $700.00. For the same brand and unit plumbfirst were quoting!!! Plumbfirst still robbed us of $450.00 for a part that didn’t fix the issue and is now in the rubbish along with the old hot water service. STAY AWAY FROM PLUMBFIRST, just out to take advantage of you and rob you of your hard earned money. Seriously who can charge $3k for an hours work???
This matter will be taken further.

Called plumbfirst to repair a hot water service, was told about the call out fee, no problems, plumber arrived on time, told us of the part that needed replacing and quoted us $450.00 for a $30.00 part (understand he needs to charge for labor) part he replaces doesn’t fix the problem, was then told it could be something else which he quoted $800.00 to fix but couldn’t tell us that it was actually going to fix the hot water service so he then quoted us for a whole new unit plus labor etc. $3850.00 decided to get other quotes, job done with another plumber (whole new unit and labor) for under $700.00. For the same brand and unit plumbfirst were quoting!!! Plumbfirst still robbed us of $450.00 for a part that didn’t fix the issue and is now in the rubbish along with the old hot water service. STAY AWAY FROM PLUMBFIRST, just out to take advantage of you and rob you of your hard earned money. Seriously who can charge $3k for an hours work???
This matter will be taken further.