I have found Playball to be well organised and very responsive. The people are lovely, the games creative and fun for the kids and the admin people always get back to me when I ask a question or need to book a catch up. It's also value for money when you compare it to swimming lessons, Gymboree or other sporting activities for toddlers. My son loves it so much that we have to 'spell it' rather than say the word 'Playball' otherwise he gets very excited and demands to "go to playball now". It's fantastic for tiring energetic kids out in time for their daytime nap too!