After waiting two weeks for a response to my initial email about a mobile I purchased from xcelicom on ebay, I finally got an email back advising me to return the phone to them and they would assess and advise.
I am soooo annoyed with this company as I have no way of 'talking' to a person and no way of escalating my complaint. I am now in week 9 of waiting for them to return my mobile that they say was sent to the supplier for repairs.
First they tried to deny any knowledge of having my phone even though I provided the postal registered number. I rang the post office and asked if the mobile had been collected by xcelicom. I was told that yes, it had been collected - 10days earlier.
So, began my email conversation that has lasted all up 9 weeks yesterday. There is no choice other than to email this company, a consumer cannot phone them as they do not publish their phone number and will not give it out.
In my email to xcelicom I told them the post office advised me that they picked it up 10days ago, it took them another 3 days to respond to me that yes, they had found it, it was recorded incorrectly in their mail room administration which from what I gather is a manual activity where they write in a log book.
I have checked ACCC to find out where I stand and in my search I came across WOMOW.
I am very disgruntled and confused as this raises many many issues to me as a consumer.
- how can a company be allowed to trade when their sole source of communication is emails?
- why is it when I search the internet, I cannot find any information on this company at all? I question if it really exists
- I have kept my proof of every email and I am not exaggerating and am quite happy to forward to anyone who is interested
I paid $350 for a phone that I dont have and cant talk the supplier about it. My advice to anyone out there is DO NOT PURCHASE A MOBILE FROM XCELICOM ON EBAY, pay the extra 10 or 20 and purchase it from an actual mobile shop where you deal with REAL people.
I am going to give it another week and if no response I will be looking to start legal proceedings, I have had enough of these rogues, Xcelicom is a ripoff.

Approximate cost: $350.00