We called ERS to fix our European oven that kept tripping the power. The first person who came and looked at it diagnosed the problem (after damaging the warming drawer). A part needed to be ordered. I was called 2 days later with a quote for $250+ to order the part and have it installed. The part was in stock interstate and should take 2 days to arrive. Two weeks later, after several phone calls, the part was in and another appointment made to install it. The person who installed was very nice and installed the part - but was there for only 45 minutes. This adds up to a very expensive part (which we now know costs less than $20 if we ordered it ourselves)! The power point to the oven didn't seem to work and so ERS was going to send out an electrician (at more cost) to fix it. Later that day I went and turned the switch at the powerboard to the ON position and that problem was instantly fixed. I would have thought that they would check that. Since the departure of these people I have had to fix the bracket and reset the ball bearings in the warming drawer. We need to remove the old silicone and re-silicone between the cooktop and the glass splashback where they cut it to pull the oven from the wall. All in all not a very good experience.