I called this guy on a Thursday as I had a new bed being delivered on the following Monday. Mitch committed to 8AM on the Saturday and arrived bang on time. He quoted me for 3 bedrooms, stairs and a study. I forgot to mention I had a landing area where there stairs are and the additional cost was way below what I expected. Mitch will quote you for what the job is worth with no "hidden" costs once he arrives (this has been my previous experience). He is not a $49 for 3 rooms kind of guy and I'm glad I did not go down that route because I can tell the difference between what they do and what Mitch did. I thought I'd keep it local and go with an owner/manager rather than a franchise and I am glad I did. He knows his stuff, is up front and punctual. That's what I wanted and that's what I got. I probably paid a bit extra than what I could have but was prepared to pay a premium for peace of mind. The carpets came up great, stains were removed and Mitch even vaccums before he cleans. Good for me as I have a dog and my vacuum never gets all of his hair.