acop1

#12 in Glenmore Park NSW

Reviews by acop1

This review is for Luciano's Italian Restaurant, Penrith NSW

verified email - 14 May 2012

Luciano's Italian Restaurant 
Penrith NSW 2750

Celebrated my 40th birthday at Luciano's with 26 family and friends
 Had a great time,  we had the banquet which was more than enough .Live music playing in the background added to the night.
The staff were excellent all night, even cutting our cake and handing it out to all on the table and they didn't even charge a cakeage fee.

Highly recommended 

Approximate cost: $20-35

This review is for Jamberoo Action Park, Jamberoo NSW

verified email - 28 Feb 2012

HAD THE BEST TIME AT JAMBEROO THAT WE CAME BACK A MONTH LATER.
LOTS OF FUN FOR THE WHOLE FAMILY.
THEY DON'T SELL SEASON PASSES SO IT CAN COST A BIT FOR THE DAY BUT WORK EVERY CENT.
YOU CAN ALSO BUY ACCOMMODATION AND JAMBEROO DEALS TOO.

Approximate cost: $39 ADULT

This review is for The Surf Club Burleigh Heads, Burleigh Heads QLD

verified email - 28 Feb 2012

my family and I stayed in burleigh heads for 7 days and found the surf club had the best for food in town. looking out to the beach it also had the best location.

Approximate cost: $20-30

This review is for 1800-BLINDS, Campbelltown NSW

verified email - 27 Feb 2012

Major issues with 1800 Blinds

19 July 2011 we put a deposit of $2000 on a $4400 job for plantation shutters, we were told it would take 8 weeks till installation.

26 September 2011 9 weeks later, We got our shutters installed  to find the shutters in our bedroom were the wrong angle. The installer called his office to let them know, he told us they will call us back to let us know what's happen with our shutters. He then packed up took our existing blinds from our bedroom leaving us with no blinds only a curtain in our bedroom for the next 10 weeks.

3 weeks later my wife calls as we have not heard from the company to be told the shutters have been ordered and they shouldn't take as long as the first lot as they are flagged a PRIORITY.

It took longer than the first lot 10 weeks
23 nov 2011 we received a call that the shutters have arrived and they will be installed on 2dec 2011, we asked why they couldn't be installed earlier as its been 18 weeks we were told they are booked out till 2nd dec.

I called the next day asking to speak to a manger so we could get our PRIORITY order installed earlier. 
Sales manager called to tell me they couldn't install them earlier as they have not yet arrived, when we had already have been told they had arrived.

02 dec 2011 the shutter are installed, i asked for a discount on the final payment. The manager took $150 off the $4400 job. I told him i was not happy with $150 discount fon a job that took over 19 weeks to complete. He couldn't take any more off so final payment was made payment made.
After the installer had left we have noticed a few imperfection on the shutter and the installation it shelf was unaceptable.
Holes appearing were the gaps have been sealed, one 2cm gap sealed with gap fill and a spat of dark paint lacquer on one if the shutter blades.

We have called however no response from the company.

 We lodged a complaint with fair trading were the company called us back after fair trading called them.

12 dec 2011 The manager visited our home to inspected our shutters he documented the issues later sending me an email report detailing his action plans to fix our issues.
In the report he made some claims that our concerns are a result of decisions we have made some what industry standard finishes, shiftng the blame from his company which is incorrect.

 All we want is to get this job completed, the has been going I. Since July 2011 it's now February 2012

He told me he would personally come and fix our issues after Xmas in mid January.
In the begining of February I started to call and leave messages with 1800Blinds inregards to our shutter problems, however again NO RETURNED phone calls.

The only reason we  chose 1800 BLinds is they had the longer warranty than other companies however we have not received any documentation on this warranty or any office receipt on our purchase.

 

I doubt our current issues will be quickly resolved.

Latest Update 
I called 1800 Blinds in the start of march. Arranged for the manger to come over on the 06/03/12 to fix our issues. He never turned up! Called back and arranged for him to turn up the next day, which he did however no apology from him for not turning up the previous day.
He fixed our issues to a satisfactory  level were I can now say that the job from 1800 blinds is complete after 9 months and their customer service has still not improved one bit.

Approximate cost: $4400