alisona5

#62 in Ferntree Gully VIC

Reviews by alisona5

This review is for Belluccio, Brunswick VIC

verified email - 12 Sep 2012

Absolutely the worst dressmaking experience I have ever had. They were rude, patronising and unhelpful. This was meant to be a made to measure cocktail dress and, after a lot of heartache and stuffing around, all I got was an off the rack size L. The end product was clearly not made to my measurements, nor was the dress altered in accordance with the design agreed at my initial appointment. The fact that the dress is grossly ill fitting and awkward looking to wear is blatantly obvious, and yet they refused to take any responsibility for the end product or assist in fixing it. I was told I would need to pay to have the dress remade as the fabric did not allow for alterations. The whole process from start to finish was unpleasant and draining. Their deliberate approach seems to be to wear you down to the point that, by the end of it, you just take the dress and go. I became aware of the store because of their self-promotion on a “website deal”. However, despite having purchased the voucher, and then spending an additional $400 on top in order to buy a dress design I actually liked, they were incredibly bitter about the “good deal” I had received. They were very vocal that I should not be complaining given the price I paid, and repeated on numerous occasions that I am lucky and should be proud to own a Belluccio dress. They were incredibly rude to other customers and even hung up on one whilst I was there.... thank god this was not my wedding dress. Please don't bother.. I too echo Azarashi's review

Approximate cost: $560