*** I WILL BE REPORTING "DR" RUSSELL CROSER to the VETERINARY BOARD *** Last night I took my beautiful and suddenly frail cat, Maxie, to this surgery for urgent assessment. Maxie has been their patient for years but had gone downhill within a few days and his back legs had just given way. First of all I was told that I didn't have an appointment (I'd made one), then I was told by a sullen nurse that they were speaking with the owners. Russell Croser (co-owner) then appeared and spent 12 minutes or so stating that he was busy out the back and didn't have time to attend to Maxie (and wouldn't allow the female vet on duty to do so either), but then he said it was because I'd previously questioned the conduct of who I'd thought was an abrasive and snappy nurse but apparently was in fact the the other co-owner, Gabby (OMG!) - I'd stated that her attitude wasn't conducive to concerned owners who actually love their pets. I'd also queried Shelley McColl because early on despite receiving a scan just conducted at Advanced Vetcare and then conducting blood tests, Dr. McColl "didn't know" if administering a steroid "would hurt or help" Maxie. I'm not a vet but I had to work this out by myself taking into account his appetite. Yesterday, Croser was standing 3' from Maxie but had No Intention Whatsoever of attending to him. Maxie, as a 19 1/2 yo cat who by then clearly wasn't feeling well, was FLATLY REFUSED CARE by Croser. I pointed out that compassion for an innocent animal should override any bias against an owner, but oh no, that wasn't going to happen. I advised that I still didn't have a car and naturally I didn't want Maxie to have to be taken somewhere else in my supermarket trolley, but no again. I could no longer endure being lectured to by this cold-eyed, bloodless, battery-operated robot (Croser) and so I left in disgust. In this profession, to refuse to treat an emergency situation contravenes a vet's duty of care. Not a car accident or a snake bite, but I consider Maxie's sudden worsening condition to have been an emergency, not to mention having been their patient. However, NO COMPASSION WHATSOEVER was shown to Maxie and I am saddened, appalled and very angry about this. 'Compassionate Health Care to Pets' are words displayed on their website but, in my case, it's just empty rhetoric. So, two ghastly vets are the co-owners here, but then I suppose no humane vet would have gone into business with either of them. They have two surgeries but whenever I've been there there's only ever been one vet on duty. Clearly, not many clients. I was able to get to another vet and, although they had patients waiting, they saw me as their last patient of the day and I did appreciate this. The lady was gorgeous to both of us and helped me to realize that any quality of life would be unlikely to return for Maxie and that possibly the only humane option at this point was for him to be euthanized. She was so kind to us. Normally I wouldn't be in a state of mind to write a review so soon, but I don't want anyone else to experience what I did. Avoid this shameless practice.