As a customer I have never experienced in my entire life such abhorrently bad treatment as I did at this elsternwick chemist, and by the proprietor no less! His attitude towards me was downright condescending, arrogant and bordering on just plain rude - to the point that I decided to abruptly leave the store rather than make a purchase of any kind. I wouldn't shop at Michael Shapp pharmacy even if it was the only chemist in the S.E Suburbs!!