My husband ordered cupcakes for Valentines, for delivery prior to 3pm, as I finish work at 3.30pm. When there was no delivery by 2pm my hubby rang the store. They told him they would be here in 15 minutes. After 30 minutes there was still no delivery. So he followed up again, and they advised that they would find out what was going on with the delivery. I stayed at work until 4.30pm waiting for the delivery, as every time (4 times) he called, they would make a call to the courier (I suppose), to check on the delivery. I left at 4.30 with no cupcakes (and a sad face on Valentines).
The next day my hubby again rang them, because he had spent $80 on cupcakes with them, and still no cupcakes had arrived. It took a further 2 phone calls, and half the day, to advise him that they didnt know what happened, but that his order had not come through to them, despite him being charged $80.
Instead of advising that in the first place (on Valentines), they let it drag on for over a day.
The whole experience left both he and I upset. Sparkle offered to refund the money, but they did not offer to ensure delivery or anything. I suppose there was no offer of Goodwill, which was disappointing.

Approximate cost: $5

Have been here twice and had fabulous food and service twice! The banana bread is more like cake (fluffy and generous), and you can tell it isnt pre-packed like a lot of other cafes. The coffee was also delish! The service is attentive and friendly. I would choose this place over a number of other coffee places at Rouse Hill.

Approximate cost: $12

The Malaya has the best service, not to mention the food! The waiters are attentive and helpful in their advice. The food is to die for, especially their chocolate ball dessert. Really reasonably priced given its in the city.

Approximate cost: $28