I was informed about my truck from head to toe. I was given a low down from most important to least important parts that needed attention. User friendly information from Robyn after Steve told me what the problems were. I was impressed how Robyn got all that info & was able to relay the diagnosis & then simplify in writing. Impressive how she wasn't just the "receptionist answering the phone & we'll get back to you attitude". Positive communication skills aiming to inform & adjust dates & times to suit. Great team effort! Thank you very much!