Reviews by avak

This review is for Youi Insurance, Brisbane QLD

verified email - 02 Jul 2015

WARNING!

Avoid YOUI Insurance at ALL cost!

Went online to get a quote but instead I had someone calling me! I got a quote and asked for the PDS to be sent to my email before I make my decision. I was asked for my payment details and was ASSURED money was not to be deducted. I was told that when I wanted to go ahead with the policy all the info would be ready to be processed.

Worse mistake!

Instead of the PDS quote, I received a tax invoice! Called to resolve the issue and was told I needed to cancel my policy eventhough I did not sign up for it!!! After speaking to several consultants still (pushing the policy) I begged them not to deduct money from my credit card as I never said 'yes' to this policy.

Came to policy start date and sure enough they did try to STEAL my money and by email they said they will try again!

If this is happening to you right now like it did with me, speak to your bank immediately. I also did my own recordings which I did notified them. I have written my cancellations by email but they avoid written communication. To cancel my policy (again did not sign up for) I had to speak to a consultant. This is NOT a TRUSTWORTHY company!