As a pensior, with not alot of money Robert was a life saver. I had an epson printer that wouldnt use cheaper ink cartridges and that stopped me from printing. Robert called epson on my behalf and and spoke to them to try to give me ink cartridges for free as I had just spent 100 dollars on ink and could no longer use them. They only gave us a 20 dollar voucher however Robert then came back the next day and took me to harvey norman and office works where he helped me to buy a printer, compare costs and go for the best model - without marking up the cost and came back and installed everything for me. Nice to know that there are some people who still have integrity and honesty. Thanks for helping this 89 year old man out Robert.