Fawcett provided a fantastic team who delivered high quality service every step of the way … Communication with the office was prompt, polite and professional when they responded to a request for an emergency call out to assess an issue with the hot water service at our rental property late on a Thursday afternoon. The plumber/gas fitter (Gordon) provided a thorough and professional assessment, made the necessary calls and promptly started the ball rolling to fix the problem - even though it was now early evening it was not too much trouble (which was to replace the whole unit as the ol' system decided after 18 years it had had enough!). We are very grateful for the professional, friendly and thorough service that was provided the next day by Gordon (plumber/gas fitter) and Dave (Electrician) to ensure we had hot water up and running as soon as possible, and working without complaint into the early hours of the evening. Well done Mark for building a team of professional staff who know their stuff and deliver service with pride – more than happy to recommend Fawcett Plumbing to friends, family and work colleagues!